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RFI 27-05706 for Customer and Relationship Platform

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BD-27-1060-ITD00-ITD00-133583State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Massachusetts Executive Office of Technology Services and Security has issued Request for Information 27-05706 to gather industry feedback regarding a Customer and Relationship Platform. The agency is seeking information on products and solutions capable of providing enterprise-level capabilities for managing customer and organizational relationships, sales and account processes, service interactions, and engagement. The desired solutions should also encompass workflow management, data analytics, automation, legal case management, security, and accessibility to support various business processes. This solicitation, identified by number BD-27-1060-ITD00-ITD00-133583, was posted on September 17, 2026, with a response deadline of October 16, 2026. The procurement is being managed by the agency in Boston, Massachusetts, under the direction of Shawn Johnson. Interested parties are encouraged to review the full RFI documentation to understand the comprehensive technical and functional requirements necessary to support the state's organizational and customer-facing objectives.

General Info

Massachusetts EOTSS seeks industry feedback for a Customer and Relationship Platform RFI.

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and SecurityView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

(2)

RFQ 27-05706 for Enterprise Customer and Relationship Platform 09.17.26.docx

DOCX

commbuys-source-page-BD-27-1060-ITD00-ITD00-133583.html

HTML

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Timeline

PhaseSolicitation
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Solicitation

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security
Contacts1 person available
OfficeBoston, MA, 02108, USA
Organization / Agency
Massachusetts → ITD0001 - Executive Office of Technology Services and Security
View Agency Profile
Office AddressBoston, MA, 02108, USA
Contacts
Shawn JohnsonPurchaser
+1 (555) 000-0000

Full Description

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The purpose of this RFI is to solicit industry feedback for products and solutions that deliver enterprise capabilities for customer and organizational relationships, sales and account processes, service interactions, engagement, workflow, data, analytics, automation, legal case management, security, accessibility, and related business processes . See RFI document for complete detail.

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