This Solicitation opportunity from Massachusetts was posted on September 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFI 27-05706 for Customer and Relationship Platform

Closed

BD-27-1060-ITD00-ITD00-133583State & Local

Submission Closed10/16/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Voting Software and Secure Network ConfigurationThis subcontract, titled Voting Software and Secure Network Configuration, is issued by the Town Administrator's Office in Massachusetts. The project focuses on providing specialized software configuration and security setup for prime contractors working on municipal projects for the Town of Hingham. The primary objective is to deliver a secure and fully configured voting software environment that ensures operational reliability and data protection. Key technical requirements include the configuration of tallying systems to support 30-second reporting and the implementation of VPN encryption for secure inter-room communication. The contractor is responsible for establishing offline operational capabilities, developing vote integrity verification processes, and creating video output displays. Interested parties must respond by December 3, 2026, under NAICS code 541512.

Town Administrator's Office

POSTED

about 9 hours ago

DEADLINE

in 29 days

AI Contract Overview

The Executive Office of Technology Services and Security for the Commonwealth of Massachusetts issued Request for Information RFI 27-05706, solicitation number BD-27-1060-ITD00-ITD00-133583, to gather industry feedback on enterprise customer and relationship platform solutions. The objective is to identify products that provide a governed foundation for managing customer and organizational relationships, sales and account processes, service interactions, engagement, workflow, data analytics, automation, and legal case management across multiple state entities. The agency is specifically looking for solutions that support enterprise-scale administration, billing hierarchies, and integration with a broader technology ecosystem while ensuring data portability and transparent commercial packaging. Key technical requirements emphasize security and compliance, including identity and least-privilege authorization, encryption, audit logging, and active FedRamp certification. The platform must align with the EOTSS GenAI Policy regarding AI governance and meet strict accessibility and inclusive-design standards. As this is an RFI, it is intended solely for market research to inform a potential future Request for Responses or Request for Quotes and does not obligate the Commonwealth to award a contract. Responses, which must include a detailed Vendor Response Matrix and be submitted via COMMBUYS, were due by October 16, 2026.

General Info

Massachusetts RFI for enterprise customer relationship and legal case management platform solutions.

Agency

Massachusetts → Executive Office of Technology Services and Security

NAICS

541512 - Computer Systems Design Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

3 pages · rfi

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18 pages · rfq

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AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedSep 17

Solicitation

Response DeadlineOct 16

Deadline has passed

Submission Closed

10/16/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyMassachusetts → Executive Office of Technology Services and Security

Contacts2 people available

OfficeBoston, MA, 02108, USA

Organization / AgencyMassachusetts → Executive Office of Technology Services and Security

Office AddressBoston, MA, 02108, USA

Contacts

Shawn JohnsonPurchaser

contact@example.gov

+1 (555) 000-0000

Contact PersonContact Person

contact@example.gov

+1 (555) 000-0000

Full Description

The purpose of this RFI is to solicit industry feedback for products and solutions that deliver enterprise capabilities for customer and organizational relationships, sales and account processes, service interactions, engagement, workflow, data, analytics, automation, legal case management, security, accessibility, and related business processes . See RFI document for complete detail.