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CRM Software Maintenance and Support

Active

State & Local

Response Deadline10/06/2026, 04:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The CRM Software Maintenance and Support subcontract with the State University of New York focuses on providing comprehensive technical support, software updates, and maintenance for a donor relations platform used by prime contractors on University at Buffalo projects. The scope of work includes troubleshooting system errors, applying software patches, and offering help-desk support for advancement staff through remote monitoring tools and a support ticketing system. The contractor is responsible for maintaining strict response time service level agreements and delivering detailed system availability and technical support logs. This opportunity, categorized under NAICS code 541519, was posted on September 18, 2026, with a response deadline of October 6, 2026.

General Info

CRM software maintenance and support subcontract for SUNY donor relations platform.

Agency

State University of New YorkView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of SUNY-26DJL0034.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CRM for Donor Relations (RFI)

AI Contract Breakdown

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 6

Submission deadline

Response Deadline

10/06/2026, 04:00:00 AM UTCin 17 days

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Organization & Contact Information

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AgencyState University of New York

ContactsNo contacts available

OfficeN/A

Organization / Agency

State University of New York

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, software updates, and maintenance for a donor relations platform for prime contractors on University at Buffalo projects. Troubleshoots system errors, applies software patches, and provides help-desk support for advancement staff using support ticketing and remote monitoring tools. Maintains response time SLAs. Delivers system availability and technical support logs.

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