This Government Contract opportunity from Department Of Health And Human Services was posted on July 31, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Contact Center Shared Services

Awarded

75P00122F80149Federal

Submission Closed07/31/2022, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The Department of Health and Human Services, through the Program Support Center Acquisition Management Services, awarded a sole-source bridge contract to General Dynamics IT for Customer Contact Center Shared Services. This non-competitive award was executed under FAR 8.405-6 because the required services are unique or highly specialized, making General Dynamics IT the only source capable of providing the necessary quality and level of service. The primary objective of this agreement is to ensure the continued operation of the FedResponse Contact Center, preventing disruptions to mission-critical infrastructure while a full competitive re-compete process is finalized. The contract, identified by solicitation number 75P00122F80149 and NAICS code 541511, has an estimated value of 3,405,634.00 dollars. The performance period is structured as a short-term extension consisting of a three-month base period with one additional six-month option. Administrative oversight for the contract is managed from the office located in Rockville, Maryland.

General Info

Agency

Department Of Health And Human Services → Program Support Center Acq Management Svc

Contract Value

$3,459,616.18

NAICS

541511 - Custom Computer Programming Services

Place of Performance

MD, USA

Set-Aside

NONE

Awardee

General Dynamics Information Technology, Inc. VA 22042-4504 USA

Award Issued Date

07/31/2022, 12:00:00 AM UTC

Documents

FedResponse Customer Contact Center Limited-Sources Justification

justification-and-authorization

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

1 update

PhaseAwarded

PostedJul 31

Award Notice

Justification (J&A)Jul 31

Justification & Approval published

AwardedJul 31

Contract was awarded

Submission Closed

07/31/2022, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc

Contacts1 person available

OfficeROCKVILLE, MD, 20857, USA

Organization / AgencyDepartment Of Health And Human Services → Program Support Center Acq Management Svc

Office AddressROCKVILLE, MD, 20857, USA

Contacts

Tory Estabrook

contact@example.gov

+1 (555) 000-0000

Full Description

The contract was not awarded competitively pursuant to FAR 8.405-6, only one source is capable of providing the supplies or services required at the level or quality required because the supplies or services are unique or highly specialized.