Customer Engagement & Communication Campaigns

This contract involves developing and executing a comprehensive customer engagement and communication campaign focused on pre-installation notifications, door-to-door canvassing, and tracking opt-out requests. The primary goal is to effectively reach customers prior to service installations and ensure they are informed, while also managing and recording any decisions to opt out of communications or services. Issued by the Utility Services Department of Maryland, this subcontract falls under the NAICS code 541810, which pertains to advertising agencies and related services. The contract was posted on May 29, 2026, with responses due by July 13, 2026. Although specific location details for the place of performance and agency office are not provided, the emphasis is clearly on local customer interaction and outreach. The campaign is designed to enhance customer communication and support utility service operations efficiently through personalized, direct engagement.