Customer Experience Survey Support

1. AGENCY/OFFICE PSC/FOH/ARM 2. CONTRACTING OFFICE LOCATION Program Support Center U.S. Department of Health and Human Services 12501 Ardennes Avenue, Suite 400 Rockville, MD 20857 3. TYPE Sources Sought 4. REFERENCE NUMBER HHS/PSC/FOH/ARM/SS/15/PSC147426 5. TITLE Customer Experience Survey Support 6. CLASSIFICATION CODE R-Professional/Administrative/Management Support Services 7. NAICS CODE 541611 8. RESPONSE DATE February 16, 2015 11AM ET 9. PRIMARY POINT OF CONTACT Wendy Cruz Contract Specialist, Acquisition Management Services Program Support Center U.S. Department of Health and Human Services 12501 Ardennes Avenue, Suite 400 Rockville, MD 20857 Email: wendy.cruz@psc.hhs.gov Phone: 301-443-3086 10. DESCRIPTION This is a Sources Sought notice. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. a. Services: The Government intends to issue a commercial, multiple or single-award Blanket Purchase Agreement. The BPA will provide a vehicle to assist the Government (FOH) in finding a hosted solution to measure and report on customer satisfaction with government websites and related channels of interaction. Pricing will be determined per call. The majority of the activities under this BPA are expected to be FFP, however, T&M and LH activities are anticipated, and will be determined on a call by call basis. The Government anticipates that the majority of this effort may be performed under the GSA "Mission Oriented Business Integrated Services (MOBIS)" GSA Schedule 874, SIN 874 1 "Integrated Consulting Services". Refer to attached DRAFT SOW (Attachment A) for further information. b. Anticipated Period of Performance:The anticipated period of performance shall be for a Base Period of 12 months effective from date of award, with four (4) 12 month option periods. c. Place of Performance:The work is anticipated to be completed at the Contractor's facility. 11. CAPABILITY STATEMENT/INFORMATION SOUGHT Respondents should provide capability statements to include the following: a. Respondents' opinions about the difficulty and/or feasibility of the potential tasks and the innovative ideas or concepts necessary to carry out the proposed acquisition or solution. b. Core competencies: 1. Staff expertise; 2. Current in-house capability and capacity to perform the work; 3. Prior completed projects of similar nature; 4. Corporate experience and management capability; and 5. Examples of prior completed Government contracts, references, and other information related to the listed tasks. 12. INSTRUCTIONS Your response should consist of capability statements of no more than 20 pages. Response should be provided as a Microsoft Word or Adobe PDF file. Telephone and facsimile responses will not be accepted. Cover Page should contain: 1. Respondents' DUNS number, organization name and complete address. 2. Respondents' technical and administrative points of contact, including names, titles, addresses, telephone, and e-mail addresses. 3. Applicable company GSA Schedule number and/or other available procurement vehicle. 4. Please indicate if you have a Government approved accounting system? If so, please identify the agency that approved the system. 5. Type of Company (i.e., small business, 8(a), woman owned, veteran owned, etc.), as validated via the System for Award Management (SAM), pursuant to the applicable NAICS code. All vendors must be registered in SAM located at https://www.sam.gov/portal/SAM/#1 Response: Responses to this Sources Sought must be submitted no later than February 16, 2015 by 11:00AM Eastern Standard Time (EST). The response should be submitted via electronic mail to wendy.cruz@psc.hhs.gov. All e-mail submissions shall have " HHS/PSC/FOH/ARM/SS/15/ PSC147426 Customer Experience Survey Support" listed in the subject line. The Government reserves the right, but does not anticipate responding to questions regarding this Sources Sought. 12. DISCLAIMER AND IMPORTANT NOTES Disclaimer: This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed. Information provided will be used to assess tradeoffs and alternatives available for the potential requirement and may lead to the development of a solicitation. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. Responses to this notice will not be considered adequate responses to a solicitation. Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).