Customer Satisfaction Tools for AHRQ Web Sites

The contract focuses on enhancing the usability of the Agency for Healthcare Research and Quality (AHRQ) websites by implementing various customer satisfaction tools. These tools include conducting surveys, gathering feedback through forms, and recording visitor session replays to better understand user interactions. Additionally, the contract involves performing usability audits on AHRQ sites and related digital tools to identify areas of improvement. The initiative aims to improve user experience by systematically collecting and analyzing user feedback and behavioral data, which will inform website and tool enhancements. The contract is categorized under NAICS code 518210, reflecting services related to data processing, hosting, and related activities. The Agency for Healthcare Research and Quality oversees this effort, with Tonya Mccarther listed as the program point of contact. The project is presented as a forecast opportunity with details accessible through the agency’s industry opportunity platform.