Customer Satisfaction Tools for AHRQ Web Sites

The Agency for Healthcare Research and Quality is forecasting a contract to enhance the usability of its web sites by implementing customer satisfaction tools that include surveys, feedback forms, and visitor session replay recordings. These tools will be used to gather actionable insights into user behavior and experience, enabling targeted improvements to the design and functionality of AHRQ’s digital platforms. In addition to data collection methods, the contract will involve comprehensive usability audits of existing sites and tools to identify pain points, accessibility issues, and opportunities for optimization based on real-world user interactions. The work is classified under NAICS code 518210, indicating it relates to data processing, hosting, and related services, with an emphasis on user-centric digital infrastructure improvements. The point of contact for this opportunity is Tonya McCarther, who can be reached via email for further inquiries. While the solicitation number and set aside details are not yet specified, the posting date indicates this is a forecasted opportunity with potential for future formal procurement. The place of performance and organizational specifics remain undetermined, but the work is expected to be conducted in support of AHRQ’s mission to improve healthcare quality and patient safety through better digital engagement.