This Award Notice opportunity from Citizen Housing Group Ltd was posted on October 30, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Segmentation Consultancy Services

Awarded

P1978International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541613

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POSTED

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DEADLINE

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AI Contract Overview

Citizen Housing Group Ltd has awarded a contract to Equifax Limited for the provision of Customer Segmentation Consultancy services. The agreement, valued at 49,200 pounds including VAT, runs for a performance period from September 25, 2026, to September 24, 2027. This engagement is designed to create or adopt a segmentation model that enhances the organization's understanding of its customers to enable more personalized communication, tailored engagement, and service delivery that aligns with customer expectations. The scope of the consultancy includes providing segmentation analysis and support for predictive data modelling to foster a proactive and preventative approach to customer support and interventions. Additionally, the project aims to identify critical data gaps to improve customer insight and implement a measurable framework for enhancing the overall customer experience.

General Info

Equifax will provide customer segmentation consultancy to Citizen Housing Group for 49,200 pounds.

Agency

Citizen Housing Group Ltd

Contract Value

NAICS

541613 - Marketing Consulting Services

Place of Performance

GBR

Set-Aside

NONE

Awardee

Equifax

Documents

award

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseAwarded

PostedOct 30

Award Notice

AwardedNov 13

Contract was awarded

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Organization & Contact Information

AgencyCitizen Housing Group Ltd

Contacts1 person available

OfficeN/A

Organization / AgencyCitizen Housing Group Ltd

Office AddressN/A

Contacts

Full Description

The contract is for the provision of Customer Segmentation Consultancy services, to create or adopt a model which will support: • A significantly increased understanding of our customers • Personalisation and targeting of communications methods and styles • Service delivery that meets customer needs and expectations • Tailored engagement with customers Segmentation analysis and support for predictive data modelling • A more proactive and preventative approach to customer support and interventions • Identification of data gaps that would support improved customer insight • Improved customer experience that can be measured.