This Government Contract opportunity from Kentucky was posted on December 12, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service & Call Center Operations

Closed

State & Local

Submission Closed02/13/2026, 07:00:49 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561431

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RFP: Virtual Mailroom

Solicitation # RFP_Virtual_Mailroom

The Los Angeles County Employees Retirement Association (LACERA) has issued a solicitation for a Virtual Mailroom service provider. This opportunity is designated for performance in Pasadena, California, and is managed by a local government organization. Interested vendors must submit their responses by the deadline of December 4, 2026, at 4:00 PM PT. Prospective bidders are required to access the official bid documents and any subsequent addenda through the provided web links. Because the solicitation is hosted on external platforms, vendors may need to complete additional registrations to participate. All inquiries regarding the contract language or missing information should be directed to the originating agency.

Los Angeles County Employees Retirement Association (LACERA)

POSTED

DEADLINE

Solicitation # 754-TXST-2026-RFP-523-VPGOI

Texas State University is soliciting proposals under solicitation number 754-TXST-2026-RFP-523-VPGOI for a qualified mail house services provider. The primary objective is to support the Admissions Office and other university departments through the storage and fulfillment of approximately 920,000 to 1,000,000 pieces of inventory annually. Required services include web-based ordering and inventory tracking, mailing-list processing, CASS, de-duplication, presorting, addressing, labeling, and a full range of fulfillment activities such as folding, tabbing, gluing, collating, inserting, sealing, and metering. Additionally, the provider must offer print on demand, proofing, USPS documentation, and the pickup and delivery of publications. The selected contractor must support the university's nonprofit bulk-mail permit, ensure full compliance with USPS requirements, and maximize available postal discounts. Performance expectations include the provision of a dedicated account representative and the completion of mailing requests generally within 72 hours. Proposals must be submitted electronically via the TXST MarketPlace Jaggaer System by November 13, 2026, at 5:00 p.m. CT. The point of contact for this solicitation is Dan Alden.

Texas State University

POSTED

DEADLINE

Solicitation # RFP 2027-09

The City of Edinburg is soliciting proposals under RFP 2027-09 for comprehensive mail services to support the daily operations of the City Secretary's Department and the Utility Billing Water Department. The selected vendor will be responsible for receiving, sorting, metering, and processing outgoing correspondence, including approximately 90,000 pieces of mail annually for the City Secretary and roughly 30,000 water bills per month for the Utility Billing division. To be eligible, vendors must maintain a permanent business location within the Rio Grande Valley, specifically in Edinburg or within a 25-mile radius of City Hall. The provider is required to maintain a secure environment for all mail and comply with all United States Postal Service requirements and state and federal confidentiality laws. The contract will be awarded based on a weighted evaluation focusing on cost proposal and pricing (25%), service reliability and turnaround time (20%), technical approach (20%), vendor qualifications (15%), local availability (15%), and past performance (5%). Local vendors within Edinburg city limits may receive a 5% bid price preference. Administrative requirements include monthly itemized invoicing separated by department and the submission of various certifications, including disclosures regarding conflicts of interest, litigation, and boycotts of Israel and energy companies. Proposals are due by November 3, 2026, and must be submitted as a single PDF via the e-procurement portal along with required physical copies.

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DEADLINE

Library and Instructional Resource Inventory ServicesThis subcontract for Library and Instructional Resource Inventory Services supports Seattle Public Schools by providing physical audits and digital validation of textbooks, library materials, and instructional resources. The contractor is responsible for scanning barcodes, verifying asset locations, and reconciling physical stock against digital records using the Follett Destiny system. The role requires expertise in asset management standards or library science to ensure accuracy in resource tracking. The primary deliverables include updated digital records and a comprehensive validated inventory report. This project is categorized under NAICS code 561431 and is designed to support prime contractors in managing resource distribution and accountability.

Seattle Public Schools

POSTED

DEADLINE

Regulatory Documentation & Recordkeeping SupportThe contract requires administrative support focused on organizing, securing, and maintaining records related to Diversity, Equity, and Inclusion compliance to ensure readiness for audits and government access as mandated by FAR 52.222-90. This support includes systematic documentation, proper storage protocols, and ongoing maintenance of records to meet federal regulatory standards. The work is performed under a subcontract for the Defense Logistics Agency, part of the Department of Defense, and falls under NAICS code 561431, indicating administrative and support services. All activities must align with federal requirements to guarantee continuous compliance and accessibility of DEI-related documentation.

Defense Logistics Agency

POSTED

DEADLINE

Records Management and Data Entry ServicesThis contract involves providing specialized services in records management and data entry, focusing on organizing, digitizing, and maintaining records with high accuracy and strict compliance, especially when handling sensitive or protected information. The contractor is expected to perform high-volume data entry tasks while ensuring that all processes adhere to applicable standards and security requirements. The contract, titled "Records Management and Data Entry Services," is issued as a subcontract under the Department of Veterans Affairs through the Nac Federal Supply Schedule (36F797). It falls under the NAICS code 561431, which pertains to document preparation services. While specific location details and points of contact are not provided, the work supports the Department of Veterans Affairs and emphasizes the need for secure, reliable handling of sensitive data tied to veteran records.

Nac Federal Supply Schedule (36F797)

POSTED

DEADLINE

Records Management and Information GovernanceThis contract involves the management of both electronic and physical records, encompassing comprehensive lifecycle management, retention scheduling, and ensuring adherence to federal records laws. It is structured as a subcontract under the General Services Administration’s Office of Centralized Acquisition Services and is designated as an 8(a) Sole Source arrangement, indicating it is set aside for a specific small business program. The work is to be performed in Washington, DC, with the primary objective of supporting robust information governance and records management practices. Key aspects include compliance with federal requirements to ensure proper handling, retention, and disposition of records throughout their lifecycle. The contract aligns with NAICS code 561431, which covers professional records management services, emphasizing the importance of regulatory adherence, data integrity, and efficient records stewardship. This initiative supports organizational efforts to maintain transparent, accountable, and legally compliant records systems.

Office Of Centralized Acquisition Services

POSTED

12 months ago

DEADLINE

N/A

AI Contract Overview

The contract requires the operation of a 24/7 customer service center dedicated to handling all aspects of trip booking, customer support, complaint resolution, and real-time updates, with a strict performance standard of answering at least 98 percent of incoming calls live. This service must be maintained continuously without interruption to ensure seamless customer experience and operational reliability. The work is classified under NAICS code 561431, indicating it falls within the temporary help services sector, and is structured as a subcontract under the Procurement division of Kentucky. The solicitation was posted on December 12, 2025, with a firm deadline for responses set for February 13, 2026, at 7:00 PM. Performance location and specific office address details are not provided, but the service delivery is expected to meet the stated KPI regardless of geographic specifics. The contract does not specify set-aside status or point of contact information, indicating the process may be open to qualified general contractors. The official portal for the solicitation is accessible via the provided link.