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This Government Contract opportunity from Colorado was posted on October 4, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service and Complaint Resolution

Closed
State & Local

Contract Overview

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The City of Manitou Springs in Colorado is seeking a subcontractor for Customer Service and Complaint Resolution under NAICS code 561400. The primary objective of this contract is to ensure the efficient handling of public complaints and service issues, with a strict requirement for responses to be delivered within one business day. The selected provider will be responsible for resolving operational and billing concerns while maintaining detailed records of all interactions. Interested parties must submit their responses by the deadline of October 31, 2024.

General Info

NAICS

561400

Place of Performance

CO, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP2024-017.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Municipal Trash and Recycle Service

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Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyColorado → City of Manitou Springs
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Responding to public complaints and service issues within one business day, maintaining records, and resolving operational or billing concerns.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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Keith Deutsch
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