Customer Service Operations (CS-Ops)

This forecast is for Customer Service Operations support for the Immigration and Customs Enforcement Office of Financial Management within the Department of Homeland Security. The primary goal is to ensure the office operates efficiently and provides superior customer service to internal and external stakeholders while remaining compliant with all applicable statutes, regulations, and policies. Key objectives include the production of accurate reports and analyses, the improvement of stakeholder relations through proactive innovation and clear communication, and the implementation of planning activities to ensure organizational resilience. The requirement is categorized under NAICS code 541611 and is designated as a small business set-aside. Performance will take place in Washington, District of Columbia. The incumbent contractor for these services is TFC Consulting Inc. Points of contact for this effort include Abeer Saleh and Valerie Phillips, with Samuel Thompson serving as the Small Business Specialist.