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Customer Service Survey

Awarded

3509_5456Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Federal Student Aid office of the Department of Education has issued an award notice for a customer service survey contract. The primary objective is to measure the performance of various student aid post-transaction processes, products, and services, including the Free Application for Federal Student Aid, Title IV service providers, email campaigns, and contact centers. To ensure standardized and accurate results, the contractor will utilize the American Customer Satisfaction Index methodology to conduct these surveys. This contract, identified by solicitation number 3509_5456 and NAICS code 541611, is managed out of Washington, DC, with the place of performance located in Milan, Michigan. The project is designed to provide critical performance data across multiple lines of business to improve the overall customer experience for student aid recipients.

General Info

Department of Education contract for ACSI customer service surveys regarding federal student aid.

Agency

Department Of Education → Federal Student Aid

Contract Value

$0

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Milan, MI, 48160, USA

Set-Aside

NONE

Awardee

CFI GROUP USA, L.L.C.

Award Issued Date

09/30/2026, 12:00:00 AM UTC

Documents

1

Customer Satisfaction Survey Services Sole-Source Justification

justification-and-authorization

Low

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseAwarded

PostedOct 14

Award Notice

AwardedSep 30

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Education → Federal Student Aid

Contacts2 people available

OfficeWASHINGTON, DC, 20002, USA

Organization / AgencyDepartment Of Education → Federal Student Aid

Office AddressWASHINGTON, DC, 20002, USA

Contacts

April West

contact@example.gov

Paul Yatsco

contact@example.gov

Full Description

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FSA had a need for measuring the performance of different student aid post-transaction processes, products,
and services including the Free Application for Federal Student Aid (FAFSA), Title IV service providers,
e-mail campaigns, contact centers, and potentially additional lines of business by way of customer
satisfaction surveys using the American Customer Satisfaction Index (ACSI) methodology.

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