CFI GROUP USA, L.L.C.

CFI GROUP USA, L.L.C. specializes in designing and executing customer satisfaction measurement programs for federal agencies, leveraging the American Customer Satisfaction Index (ACSI) methodology and performance satisfaction survey (PSS) frameworks. Their core expertise lies in end-to-end survey lifecycle management—from survey instrument development and secure digital data collection to statistical analysis, reporting, and actionable insight delivery. The firm provides technical support for large-scale federal customer experience initiatives, integrating secure web portals, data validation protocols, and project management disciplines to ensure compliance with federal data governance standards. Their differentiation lies in consistent delivery of high-fidelity, statistically valid feedback systems that inform operational improvements across mission-critical services. The contractor maintains a deep, recurring relationship with the Department of the Interior, delivering performance satisfaction surveys across multiple sub-agencies including the U.S. Geological Survey, Pension Benefit Guaranty Corporation, and the Internal Revenue Service. They also serve the Department of Education with targeted surveys of loan servicers and digital data collection support, and provide similar services to the Nuclear Regulatory Commission for public-facing web portal feedback systems. These engagements reflect a pattern of sustained, trust-based partnerships centered on objective measurement of citizen satisfaction with government services. The primary NAICS code, 541611, reflects their focus on administrative and general management consulting, specifically in the domain of federal performance evaluation and customer experience analytics. Their market positioning is as a niche provider of evidence-based feedback systems for public sector agencies seeking to enhance service delivery through data-driven decision-making. CFI GROUP USA, L.L.C. is a small business entity headquartered in Ann Arbor, Michigan, with no federal certifications on record. The firm operates as a specialized consulting provider with a focused footprint in the federal customer experience and survey analytics market.