This Government Contract opportunity from Ohio was posted on April 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service Training & Quality Assurance Specialists

Closed

State & Local

Submission Closed05/13/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

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SLED

Reasonable Suspicion Online TrainingThe Reasonable Suspicion Online Training subcontract involves the delivery of specialized educational training for prime contractors working on ALEA drug screening projects. The primary objective is to train supervisors on the identification of reasonable suspicion through a two-hour online session hosted via a Learning Management System. To ensure legal and professional compliance, the curriculum must adhere to all Department of Transportation and Drug Free Workplace regulations. The selected provider is responsible for delivering the completed training sessions and issuing certifications of completion to participants. This opportunity is categorized under NAICS code 611430 and is associated with the state of Alabama. Interested parties should note the response deadline of October 27, 2026.

POSTED

DEADLINE

RFI 243824 Safety and Compliance Training Courses Provider

Solicitation # RFI 243824

Pacific Gas and Electric Company is issuing Request for Information RFI 243824 to identify and assess qualified training providers capable of delivering safety and compliance training across its California service territory. The primary objective is to evaluate the instructional capacity, geographic coverage, and service offerings of organizations that can support ongoing workforce development. The scope of work encompasses instructor-led, hands-on, and refresher training in critical areas including OSHA 10-Hour and 30-Hour Construction Safety, HAZWOPER, Confined Space Entry, Flash Suit Training, and Fall Protection for both Authorized and Competent Persons. Additionally, the company is seeking expertise in PG&E specific equipment and material handling, specifically Cargo Securement and Rigging for Material Handlers. This opportunity is categorized under NAICS code 611430 and is open to various small business designations, including Small Disadvantaged, Women-Owned, HUBZone, and Veteran-Owned Small Businesses. All prospective providers must adhere to the PG&E Supplier Code of Conduct and ensure training aligns with OSHA construction safety standards. Interested parties were required to register their interest by October 14, 2026, with formal responses due by November 4, 2026, at 12:00 PM PT. As this is an information-gathering phase, submission of a response does not guarantee an invitation to bid on a future contract.

Pacific Gas and Electric Company

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HRPTLL Training Services and Instructional DesignThe HRPTLL Training Services and Instructional Design subcontract focuses on the development and delivery of comprehensive training programs for prime contractors working on Texas Health and Human Services Commission projects. The scope of work includes creating instructional materials and providing instructor-led training in classroom settings, specifically targeting PeopleSoft HCM usage. Qualified instructors will be utilized to educate employees and managers on critical HR, payroll, and leave policies, with the integration of Learning Management Systems to support these efforts. Key deliverables for this engagement include the completion of training courses, the production of instructional manuals, and the provision of certified staff. This opportunity is categorized under NAICS code 611430 and is associated with the state of Texas. Interested parties should note the response deadline of November 30, 2026.

Health and Human Services Commission

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Specialized Healthcare Training ServicesThe Specialized Healthcare Training Services subcontract involves the development and delivery of comprehensive training programs for prime contractors working on South Dakota Department of Health projects. The selected provider will be responsible for creating instructional materials and conducting training sessions tailored for state staff, provider users, and school nurses. A critical component of the scope includes managing User Acceptance Testing feedback loops through the use of a learning management system or training sandbox to ensure system efficacy. This opportunity is issued by the South Dakota State Government under NAICS code 611430. The primary deliverables for the contract are a fully trained user base and the submission of completed UAT feedback reports. Interested parties should note that the response deadline for this solicitation is November 26, 2026.

South Dakota State Government

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Educational Training and Instructional CoachingThis subcontract opportunity with the Pittsburgh Public School District focuses on providing educational training and instructional coaching for a literacy screening system. The selected contractor will be responsible for training a wide range of district personnel, including administrators, teachers, and technical staff, on both the administration of assessments and the instructional application of the resulting data to support data-driven decision-making. The primary objective is to ensure district staff are fully capable of administering assessments and utilizing the system effectively. All participating personnel must possess the required Pennsylvania state clearances. Interested parties should note the response deadline of November 23, 2026, for this project categorized under NAICS code 611430.

Pittsburgh Public School District

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DOT/NRC Radioactive Waste & IATA Training ProviderThis subcontract involves providing specialized regulatory training for prime contractors operating on Norfolk Naval Shipyard projects in Portsmouth. The selected provider will deliver a total of 40 training hours for 30 personnel, consisting of 32 hours of DOT Requirements, 4 hours of Load Securement, and 4 hours of IATA Requirements. The scope includes administering testing in accordance with 49 CFR Part 172, Subpart H, and issuing certifications of completion upon successful training. To qualify, instructors must hold credentials that satisfy both Norfolk Naval Shipyard and DOT/NRC requirements. This opportunity falls under NAICS code 611430 and is associated with the Department of Defense. Interested parties should note the response deadline of October 26, 2026.

Norfolk Naval Shipyard Gf

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SAP S4 HANA Variant Configuration Technical Training ServicesThis subcontract for SAP S4 HANA Variant Configuration Technical Training Services supports Federal Prison Industries under the Department of Justice. The selected provider will deliver 40 hours of tiered, hands-on technical training for prime contractors, spanning introductory, intermediate, and expert levels. This instruction will take place within SAP S4 HANA developmental ERP Sandbox environments utilizing the SAP Version 8 GUI. Key deliverables include the implementation of a formal knowledge transfer methodology and the creation of a comprehensive training reference manual. Due to the nature of the project, all personnel must be US citizens and successfully pass an NCIC background check.

Inc Federal Prison Industries

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NNSY FY27 DOT/NRC RAD WASTE TRAINING

Solicitation # N4215827QE002

The Norfolk Naval Shipyard GF is soliciting a firm fixed price contract under solicitation N4215827QE002 to provide one-time training for approximately 30 personnel on mission-critical radioactive and mixed waste shipping functions. This small business set-aside, categorized under NAICS 611430, requires the contractor to secure a local offsite venue in Portsmouth, Virginia, and deliver a curriculum consisting of 32 hours of Department of Transportation requirements, 4 hours of load securement, and 4 hours of International Air Transportation Association requirements. The training must satisfy 49 CFR Part 172, Subpart H, and include all necessary testing and the provision of current regulatory publications to students. The government will utilize best value procedures where technical acceptability is determined on a pass/fail basis and the award is made to the lowest aggregate price among qualifying proposals. Evaluation factors include a technical capability certification chart, instructor credentials, and past performance verified via the Supplier Performance Risk System. All quotes must be submitted via email to Zakiya Clark and Carolyn Burns by the specified deadline. Payment will be processed electronically through the Wide Area WorkFlow system, and the Technical Point of Contact will be responsible for the inspection and acceptance of all deliverables.

Norfolk Naval Shipyard Gf

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Technical Training and Instructional SupportThis subcontract for Technical Training and Instructional Support involves providing specialized training and technical assistance for CNC equipment operation on projects within California Department of Corrections and Rehabilitation facilities. The selected provider will deliver instruction to both staff and incarcerated individuals, utilizing training manuals and materials that align with the DRP machining certification curriculum. Key deliverables include the successful completion of training sessions and the submission of detailed technical assistance reports. The opportunity is categorized under NAICS code 611430 and is associated with the state of California. Interested parties should note that the response deadline is November 3, 2026, following a posting date of October 20, 2026. This engagement focuses on enhancing technical skills and certification alignment for prime contractors operating within the CDCR system.

California Department of Corrections & Rehabilitation

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Professional Development & Workplace Competency TrainingThe Professional Development and Workplace Competency Training subcontract, managed by the Human Resources Office in Maryland, focuses on enhancing the core workplace skills of prime contractors working on WSSC Water projects. The scope of work includes the delivery of comprehensive instruction in business writing, public speaking, strategic communication, customer service excellence, business etiquette, and ethics. Additionally, the contractor is responsible for conducting specialized workshops centered on time management, stress management, and DEI cultural competency. Training will be delivered through a combination of in-person and virtual formats, with the contractor providing all necessary training modules, participant handouts, and presentation materials. This opportunity falls under NAICS code 611430. Interested parties should note that the response deadline for this requirement is November 19, 2026.

Human Resources Office

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Leadership and Supervisory Training ServicesThe Leadership and Supervisory Training Services subcontract involves the design and delivery of structured, multi-session leadership programs tailored for prime contractors on WSSC Water projects. The scope of work focuses on developing cohort-based learning series that cover critical professional competencies, including emotional intelligence, executive presence, influence, and the transition from colleague to leader. Additionally, the provider will offer instruction on essential management skills such as delegation, workload management, and conflict navigation. As part of the deliverables, the contractor is responsible for providing comprehensive course outlines, lesson plans, participant handouts, and all necessary presentation materials. This opportunity is categorized under NAICS code 611430 and is managed through the Human Resources Office in Maryland. Interested parties must submit their responses by the deadline of November 19, 2026.

Human Resources Office

POSTED

DEADLINE

Organizational Development Training

Solicitation # 121584

WSSC Water is soliciting proposals for a requirements contract to provide comprehensive organizational development training services, including professional, leadership, and technical skills development. The scope encompasses the design and execution of multi-tier training programs delivered through both in-person sessions at WSSC facilities and virtual instructor-led formats. Key focus areas include leadership and supervisory development, change management, employee engagement, and customized technical curriculum. The contract includes specific deliverables such as mentoring and coaching hours, leadership assessments, and individual development plan facilitation. This opportunity is specifically set aside for certified Minority Business Enterprise (MBE) and/or Small Local Business Enterprise (SLBE) firms. To be eligible, offerors must demonstrate at least five years of experience delivering training for organizations with 1,500 or more employees. The evaluation process is weighted toward the technical approach (35%), firm experience (20%), and key personnel (20%), with a preference for staff holding PMP, CPTD, ATD, or SHRM-SCP certifications. Award will be based on the most advantageous proposal rather than price alone. Contractors are required to maintain specific insurance coverages, including 500,000 dollars for Errors and Omissions and Employee Dishonesty. Proposals must be submitted via the OpenGov eProcurement Portal by November 19, 2026.

Human Resources Office

POSTED

1 day ago

DEADLINE

in 29 days

AI Contract Overview

The contract involves the development and delivery of specialized training programs centered on the H.E.A.R.T. model created by CMSD, which emphasizes enhancing customer service skills. Additionally, the scope includes conducting thorough quality assurance activities through call monitoring, providing constructive feedback, and implementing performance coaching to ensure continuous improvement among participants. The work falls under the subcontract category with a NAICS code of 611430, which relates to professional and management development training services. This opportunity is managed by the Equity and Culture agency in Ohio and was posted on April 8, 2026, with a response deadline set for May 13, 2026. Specific details regarding the location of performance or further agency points of contact are not provided, but the contract appears focused on supporting the ongoing improvement of customer service standards within an educational context. The contractor will be expected to align closely with CMSD’s existing practices and support the enhancement of staff capabilities through structured training and feedback mechanisms.

General Info

Develop and deliver H.E.A.R.T. customer service training with quality assurance and coaching support.

Agency

Ohio → Equity and Culture

NAICS

611430 - Professional and Management Development Training

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-21439.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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AI Contract Breakdown

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Timeline

PhaseClosed

PostedApr 8

subcontract

Response DeadlineMay 13

Deadline has passed

Submission Closed

05/13/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyOhio → Equity and Culture

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → Equity and Culture

Office AddressN/A

ContactsNo contact information available

Full Description

Develop and deliver training programs based on CMSD’s H.E.A.R.T. model and conduct quality assurance through call monitoring, feedback, and performance coaching.

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