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This Subcontract opportunity from California was posted on July 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support and Account Management Services

Closed
State & Local

Contract Overview

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The Customer Support and Account Management Services subcontract, issued by the California Transportation Planning agency, focuses on the establishment and operation of a ticketing-based support desk for VTA users. The selected provider will be responsible for delivering comprehensive user training, managing the onboarding process for new users, and providing a dedicated account manager to ensure consistent engagement and service quality. This opportunity was posted on July 15, 2024, with a response deadline of August 23, 2024. Classified under NAICS code 561400, the contract emphasizes a structured approach to technical support and relationship management to maintain operational efficiency for the agency's user base.

General Info

California Transportation agency subcontract for VTA user support, training, and account management services.

Agency

California → Transportation Planning

NAICS

561400

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of S24094.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Utility Management System and Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Transportation Planning
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → Transportation Planning
Office AddressN/A
ContactsNo contact information available

Full Description

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Operate a ticketing-based support desk for VTA users, deliver training, onboard new users, and assign a dedicated account manager for ongoing engagement.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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