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This Subcontract opportunity from Mississippi was posted on December 2, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support & Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Warren County, Mississippi, is seeking a subcontractor to provide comprehensive customer support and help desk services. The selected provider will be responsible for operating a 24/7 support center dedicated to assisting inmates, jail staff, and external users. Primary duties include managing billing inquiries, resolving technical issues, and overseeing account management to ensure seamless communication and system functionality. This opportunity is categorized under NAICS code 561400. Interested parties must submit their responses by the deadline of December 22, 2025. Further details regarding the solicitation can be accessed through the Mississippi Department of Finance and Administration portal.

General Info

NAICS

561400

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 2023-1120.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Warren County Jail Pre-Proposal Site Inspection Conference

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No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMississippi → Warren County
ContactsNo contacts available
OfficeN/A
Organization / AgencyMississippi → Warren County
Office AddressN/A
ContactsNo contact information available

Full Description

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Operate a 24/7 help desk for inmates, jail staff, and external users, handling billing, technical issues, and account management.

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Miguel
Hillary
Keith Deutsch
Christine

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