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This Government Contract opportunity from Kentucky was posted on November 18, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Service and Participant Support

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Louisville in Kentucky is seeking a subcontractor for a Customer Service and Participant Support contract. The selected provider will be responsible for delivering multi-channel customer service via phone, email, and chat to assist plan participants with account inquiries, transaction processing, and retirement education. This opportunity was posted on November 18, 2025, and requires responses to be submitted by the deadline of December 17, 2025. The project falls under NAICS code 561400, focusing on specialized support services for retirement plan administration.

General Info

Agency

Kentucky → City Of Louisville

NAICS

561400

Place of Performance

KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP260119.

The full solicitation package (10 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Deferred Compensation Plan Services

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Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyKentucky → City Of Louisville
ContactsNo contacts available
OfficeN/A
Organization / Agency
Kentucky → City Of Louisville
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide multi-channel customer service (phone, email, chat) for plan participants on account inquiries, transactions, and retirement education.

Earlier notices in this NAICS code

Posted before this notice, open and closed

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