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Customer Support and Help Desk Services (Tier 1–2)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves providing technical support services to mobile service users, focusing on troubleshooting, account management, and service activation. It is designated as a subcontract opportunity under the title "Customer Support and Help Desk Services (Tier 1–2)" with an emphasis on Tier 1 and Tier 2 support levels. The contract is associated with the NAICS code 541512, which pertains to computer systems design services, indicating a technical support and IT-related scope. The contracting agency is the U.S. Embassy in Belgrade, operating under the Department of State. The place of performance is in Belgrade, Serbia, with the postal code 11040. The solicitation was posted on May 29, 2026, and the deadline to respond to the opportunity is September 18, 2026, at 3:00 PM. Although specific details such as a solicitation number or a point of contact are not provided, the contract is listed as a subcontract without a set-aside type, suggesting it is open to qualified subcontractors. The work primarily supports embassy operations by ensuring mobile users receive prompt and effective technical assistance.

General Info

Provide Tier 1-2 technical support for mobile users at U.S. Embassy Belgrade, subcontract opportunity.

Agency

Department Of State → US Embassy BelgradeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Belgrade, RS-00, 11040, SRB

Set-Aside

NONE

Documents

This scope was carved out of 19RB1026M0002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pre-solicitation notice for cellular/mobile telephone services for U.S. Embassy Belgrade

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Timeline

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Belgrade
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of State → US Embassy Belgrade
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide technical support for mobile service users including troubleshooting, account management, and service activation.

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