Office of Workforce Development Case Management System

The solicitation STATE 0000000437SL, issued by the Office of Administration’s Division of Purchasing on behalf of the Missouri Office of Workforce Development and Information Technology Services Division, seeks a customized Case Management System to support workforce development programs funded by federal grants including TAA and WIOA. The contract requires the vendor to deliver, implement, and maintain a fully functional IT system aligned with state and federal compliance standards, including ADA/Section 508 accessibility, NIST 800-53 security controls, and HIPAA protections. Key deliverables include system customization, ongoing support, training, and mandatory reporting with acceptance governed by the Project Deliverable Acceptance Form. Performance is to occur in Jefferson City, Missouri, with FOB Destination terms placing the risk of loss on the contractor until delivery. The total evaluation score of 200 points prioritizes technical merit at 140 points, factoring in organizational experience, functional capability, past performance case studies, reporting and interface design, and team qualifications, while cost accounts for 50 points and MBE/WBE participation contributes 10 points, indicating a trade-off award approach rather than LPTA. The contractor must comply with stringent security and operational requirements, including nationwide fingerprint-based background checks for all personnel, U.S.-based help desk support, and certification of cybersecurity policies through SOC2 Type 2, ISO27001, or FedRamp/StateRamp. Data ownership rests solely with the state, requiring full surrender and secure transfer of all data upon contract termination, including up to 365 days of transition support. The system must implement multi-factor authentication, encryption, advanced threat detection, annual cybersecurity training, and daily backups with a one-hour restoration objective. The vendor is liable for indemnification of the state against breaches, security failures, and compliance violations. Proposals must be electronically submitted via MissouriBUYS in PDF, Word, or Excel formats, adhering to size limitations and prohibiting embedded media. No federal contract clauses are included, with Missouri state statutes governing contractual obligations and procurement procedures. All submissions require certification of business status and E-Verify enrollment, with no pricing information provided in the solicitation, leaving the contract value undetermined. The contract period extends one year beyond implementation, warranty, and formal acceptance, and no physical packaging, marking, or MIL-STD specifications are referenced.