Office of Workforce Development Case Management System

The State of Missouri, through the Office of Administration and the Department of Higher Education and Workforce Development, is soliciting proposals for a new Office of Workforce Development Case Management System under solicitation STATE 0000000437SL. This Blanket Purchase Agreement aims to replace existing systems with a scalable, automated solution to improve data consolidation, user experience, and compliance. The system must support General Assistance and Temporary Assistance for Needy Families, featuring a modern user interface, document management with malware scanning, and integration with Microsoft mail merge for mass communications. The contract period extends from the effective date through one year following system implementation, warranty, and acceptance. The procurement process utilizes a multi-attribute scoring method based on organizational experience, team qualifications, and technical methodology. Vendors must provide firm, fixed pricing for implementation deliverables, annual subscriptions, hosting, and ongoing maintenance, with an anticipated annual budget of 1,000,000 dollars. Key compliance requirements include ADA accessibility, annual cybersecurity training for all employees, and the use of an independent escrow agent for software. Additionally, contractors must adhere to federal funding requirements, HIPAA/HITECH regulations via a Business Associate Agreement, and the Anti-Discrimination Against Israel Act. Proposals must be submitted electronically via MissouriBUYS, with the final deadline established as September 16, 2026.