Dedicated Housing Tenant Website

Cardiff Council is seeking a supplier for the design, build, hosting, and support of a dedicated, responsive, mobile-first housing tenant website. The project aims to improve access to housing services through user-centred design and requires the solution to be fully bilingual in Welsh and English, adhering to Welsh Language Standards and WCAG 2.2 AA accessibility requirements, including an independent accessibility audit. The scope encompasses secure hosting that meets UK public sector cloud, GDPR, and data residency standards, as well as the implementation of disaster recovery and backup arrangements with defined service levels for availability and incident response. Upon completion, the supplier must provide training for Council administrators and transfer all source code, content, and digital assets to the Council. The contract, identified by solicitation number ERFX1008859, has an estimated value of 75,500 GBP excluding VAT and a projected duration of five years and one day, running from November 16, 2026, to November 16, 2031. The award will be based on the most economically advantageous tender, with evaluation weighted at 60 percent for quality and 40 percent for price. The submission deadline is October 16, 2026, and the opportunity is specifically open to small and medium-sized enterprises, as well as voluntary, community, and social enterprises.