Cybersecurity & Compliance Assurance

This contract requires strict adherence to cybersecurity and compliance standards within the Genesys Cloud environment, with mandatory implementation of end-to-end encryption, granular access control mechanisms, and comprehensive audit logging to ensure data integrity and traceability. All data processing and storage must remain within U.S. borders to satisfy federal data residency requirements, and no data may be transferred, replicated, or processed outside recognized U.S. geographic boundaries. The subcontractor must demonstrate proven capability in deploying and maintaining secure cloud infrastructure consistent with federal and industry best practices for communication platforms. The contract is classified as a subcontract under NAICS code 541990 and is being procured by the Missouri Division of Purchasing for the PROC OA office. Responses are due by July 30, 2026, and the opportunity was posted on July 23, 2026. The successful vendor must provide documentation of security controls, operational logs, and geographic data handling practices to validate ongoing compliance. No set-aside provisions are specified, and performance is expected to be fully aligned with U.S.-based regulatory frameworks governing data privacy and system security in cloud-based customer engagement systems.