Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc.

The State of Missouri, through the Office of Administration’s Division of Purchasing, has issued Solicitation STATE 0000000456SL to acquire Genesys Cloud Contact Center licenses, maintenance, AI tokens, and related services for use by the Information Technology Services Division and multiple state agencies. The solicitation, posted on August 5, 2026, with a response deadline of August 11, 2026, targets vendors capable of delivering a comprehensive suite of cloud-based contact center technologies, including named user licenses for Genesys Cloud CX tiers, FedRAMP-compliant licenses, and advanced AI functionalities such as speech analytics, predictive engagement, voice biometrics, and knowledge management. Contract performance is to occur across various state agency locations in Missouri, with delivery terms set at FOB Destination, requiring the contractor to bear all costs and risks until receipt by the state. The contract has a three-year term effective from June 26, 2026, and is subject to annual appropriation by the Missouri Legislature, with no liability assumed by the state if funds are not appropriated. Vendors must respond with a complete submission via the MissouriBUYS portal, including a mandatory set of exhibits covering business compliance, tax certification, anti-discrimination declarations, federal funding disclosures, and detailed pricing pages that, despite being included in the solicitation, remain blank and require completion by respondents. The evaluation process follows a Lowest Price Technically Acceptable (LPTA) model, where responsiveness is a non-negotiable threshold and cost determines the award among technically qualified vendors, with a scoring formula cap of 195 points based on the lowest price offered. Bonus points are available for participation by sheltered workshops (up to 15 points) and service-disabled veteran-owned enterprises (3 points). Special requirements include robust insurance coverage, strict HIPAA/HITECH compliance, adherence to federal funding reporting rules, E-Verify enrollment for all staff, prohibitions against boycotting Israeli goods, and full compliance with Missouri’s preference laws for small businesses and disadvantaged vendors. All proposals must be submitted in searchable PDF, Word, or Excel format, under 100MB total size, with no hard copies accepted. The vendor must designate a dedicated account team and ensure data hosting remains within the United States, with penalties for non-compliance including contract termination and financial liability for breach of warranty or regulatory violations.