Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc.

The solicitation titled Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc. was issued by the Office of Administration, Information Technology Services Division, and various state agencies in Missouri under solicitation number STATE 0000000456SL. It was posted on July 23, 2026, with a response deadline of July 30, 2026, at 7:00 PM CT, and is being managed by the Missouri Division of Purchasing Procurements. The contract seeks providers to supply Genesys Cloud contact center solutions including licenses, ongoing maintenance, AppFoundry integrations, and AI tokens to support state agency operations across Missouri. Performance of the contract is expected to occur statewide within Missouri, and all proposals must be submitted through the designated online portal prior to the deadline. Madison Lunte serves as the designated buyer and point of contact for this solicitation, reachable via email at madison.lunte@oa.mo.gov. The procurement does not specify a set-aside type or NAICS code, indicating it is open to all qualified vendors without preference for small business or minority-owned concerns. The contract encompasses a comprehensive suite of cloud-based contact center services and technologies, requiring vendors to demonstrate experience with Genesys platforms, support infrastructure, and the ability to deliver scalable, secure, and compliant solutions for state government use. The offering includes not only core licensing but also add-on capabilities such as AI-powered tools and application integrations, suggesting the state is seeking an end-to-end contact center transformation partner.