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D--A-76 Streamlined Study of BLM IT Helpdesk Services Functions Nationwide

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DOI-SNOTE-060929-002Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The Bureau of Land Management (BLM), under the U.S. Department of the Interior, has initiated an A-76 study to evaluate the feasibility of converting its nationwide IT Help Desk functions from government in-house operations to contractor performance. This streamlined competition study will conduct a cost comparison using the Most Efficient Organization methodology to determine whether outsourcing these services is economical. The IT Help Desk supports BLM employees and authorized contractors across multiple locations, including Washington DC headquarters, Denver Federal Center, National Interagency Fire Center in Boise, and various state and field offices in eleven western states. Key functions include handling support requests, ticket management, problem triage, providing on-site or remote assistance, and ensuring customer satisfaction. Approximately 64 full-time equivalent government employees and 28 contract man-year equivalents are impacted by this study. The work falls under FAIR Act Activity Function Codes W310 and W410 and is aligned with NAICS codes 541512 and 541513. The process is informational and does not constitute a solicitation or obligation to award a contract; a solicitation will only be issued if contract performance is found to be more cost-effective than in-house services. The study is expected to conclude by mid-February 2007. Key personnel involved include the DOI Competitive Sourcing Officer Tom Weimer, BLM Contracting Officer Elaine Flick, and BLM Agency Tender Official Kat Rader. Questions about the study can be directed to Elaine Flick via phone, fax, or email.

General Info

BLM evaluates outsourcing IT Help Desk services nationwide, comparing costs using Most Efficient Organization.

Agency

Department Of The Interior → National Operations Center

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

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Timeline

PostedSep 29

special-notice

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Organization & Contact Information

AgencyDepartment Of The Interior → National Operations Center

ContactsNo contacts available

OfficeDENVER, CO, 80225, USA

Organization / AgencyDepartment Of The Interior → National Operations Center

Office AddressDENVER, CO, 80225, USA

ContactsNo contact information available

Full Description

The Bureau of Land Management, as a component of the U.S. Department of the Interior, announces the initiation of an A-76 study of its IT Help Desk functions nationwide. As such, this notice serves as the official announcement of the USDOI/BLM streamlined competition in accordance with OMB Circular A-76, dated May 29, 2003. This A-76 cost comparison study (with Most Efficient Organization) will examine the possibility of converting Government "in-house" operations to contractor operations. A cost comparison to determine the feasibility and economy of converting the following services and related functions performed by Government personnel to contract performance will be conducted. The incumbent service providers provide IT Help Desk to all BLM employees and authorized contractors. The positions performing the work are located in the Washington DC BLM headquarters; the Denver Federal Center, Lakewood, CO; the National Interagency Fire Center (NIFC) in Boise, ID; and the BLM State offices in eleven western States (AK, AZ, CA, CO, ID, MT, NM, NV, OR, UT, and WY) including the Field offices within those States. The IT Help Desk functions primarily include: (1) Receive requests for assistance by e-mail, phone, and walk-up; (2) Ticket creation, tracking, status notification, and reporting; (3) Problem triage, initial diagnosis, classification, and assignment; (4) Assistance that can be provided in-place that does not require administrator expertise; (5) On-site assistance to computers and peripheral devices; (6) Assistance that requires systems, network, or e-mail administrator expertise; and (7) Ensure customer satisfaction by resolving in a timely manner and conducting surveys. Approximately 64 Full Time Equivalents and 28 Contract Man-year Equivalents are affected by this competition. Work assigned to the Federal positions is covered primarily by FAIR Act Activity Function Codes W310 and W410. NAICS 541512 and 541513 are applicable. This is not a request for proposals and in no way obligates the Government to award a contract. Prospective offerors are advised that a solicitation will not be issued if the cost of contract performance is determined to be greater than the cost of in-house performance by Government personnel. No solicitation exists at this time. The cost comparison will be completed by February 16, 2007. This synopsis is issued for informational purposes only. The DOI Competitive Sourcing Officer for this study in Tom Weimer. The BLM Contracting Officer is Elaine Flick. The BLM Agency Tender Official is Kat Rader. Questions regarding this announcement may be directed to Elaine Flick, Contracting Officer, via Phone: +1 (555) 000-0000, Fax: +1 (555) 000-0000, and/or Email: contact@example.gov.