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D -- CIO Help Desk Tier 2 and 3 Services

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DOC52PAPT0801014Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The United States Patent and Trademark Office (USPTO) is seeking contractors to provide Tier 2 and Tier 3 Information Technology Help Desk Support Services for its Chief Information Officer. These services align closely with tasks currently performed under an existing contract by Trawick and Associates, though Help Desk Tier 1, Facilities Management, and End User Support services will be solicited through separate procurements. To avoid conflicts of interest, the vendor awarded the Tier 1 Help Desk contract will be ineligible for Tier 2 and 3 or other related support services. The award is planned by June 30, 2008, with a base period of one year and four one-year options, and the entire requirement is set aside exclusively for small businesses under NAICS code 541519, with a size standard of $23 million. The solicitation for this contract, identified as DOC-52-PAPT-08-01014, is anticipated to be released in March 2008 and will be available solely through the USPTO procurement website. Potential offerors must actively access the online solicitation and respond to be considered, as no printed documents, telephone inquiries, or bidders lists will be provided or maintained. Questions regarding the solicitation can be directed via email to the designated help desk. The contract specialists overseeing this procurement are available for contact by email and phone to assist interested vendors. The place of performance is within the USPTO’s facilities in Alexandria, Virginia.

General Info

USPTO seeks small business contractors for Tier 2 and 3 IT Help Desk support, award by June 2008.

Agency

Department Of Commerce Pto

NAICS

541519 - Other Computer Related Services

Place of Performance

Alexandria, VA 22313, VA

Set-Aside

SBA

Documents

No documents available

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Uniform Contract Format

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Timeline

PhasePresolicitation

PostedMay 1

Presolicitation

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Organization & Contact Information

AgencyDepartment Of Commerce Pto

Contacts2 people available

OfficeALEXANDRIA, VA, 22314, USA

Organization / AgencyDepartment Of Commerce Pto

Office AddressALEXANDRIA, VA, 22314, USA

Contacts

Chris L HannahContract Specialist

contact@example.gov

+1 (555) 000-0000

Jennifer A MerrillContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

The United States Patent and Trademark Office (USPTO), an organization with an employee base of approximately 7,000, has a requirement for Information Technology Help Desk Tier 2 and 3 Support Services for the Chief Information Officer (CIO) of the USPTO. These services are described in paragraph number 4 of the USPTO?s future requirements synopsis found at the following link http://www.uspto.gov/web/offices/ac/comp/proc/special.htm. These services are similar to the Help Desk Tier 2 and 3 Support Services that are currently being performed under the Facilities Management and End User Support (FMEUS) contract number 50PAPT201025, with Trawick and Associates. Services similar to the Help Desk Tier 1, Facilities Management (FM) and End User Support (EUS) Services currently being performed under the subject Trawick contract will be acquired under separate RFPs and separate RFP announcements. In addition, it is anticipated that the vendor awarded a contract for Help Desk Tier 1 services will be barred from award of any of the following services: Help Desk Tier 2 and 3, FM and EUS Services due to potential conflicts of interest. Award of contract for Help Desk Tier 2 and 3 Support Services is planned on or before 30 June 2008. The USPTO anticipates this requirement to be for a one-year base period and four, one-year option periods. This requirement is designated as a 100% small business set-aside. The NAICS Code associated with this project is 541519 Other Computer Related Services, (size standard is $23M). The solicitation, DOC-52-PAPT-08-01014, is anticipated for release to the vendor community in March of 2008 and will only be available via the Internet at the USPTO procurement web site at http://www.uspto.gov/web/offices/ac/comp/proc/. Potential offerors are responsible for accessing the website. Interested parties must respond to the solicitation in order to be considered for award of any resultant contract. There is no written solicitation document available, telephone requests will not be honored, and no bidders list will be maintained. Potential offerors are requested to direct all questions via email to HDTier23@uspto.gov.