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SaaS Implementation and User Support Services

Active

State & Local

Response Deadline11/18/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The SaaS Implementation and User Support Services subcontract focuses on providing technical onboarding, training, and continuous support for prime contractors working on software projects for the Teacher Retirement System of Texas. The scope of work includes account management, the creation of comprehensive training resources, and the delivery of technical troubleshooting and user access management. These tasks are to be executed using remote support tools and help desk software, with a preference for candidates holding ITIL certification. Key deliverables for this engagement include the successful onboarding of users, the production of training manuals, and the resolution of support tickets. The opportunity is categorized under NAICS code 541519 and is associated with the state of Texas. Interested parties should note the response deadline of November 18, 2026.

General Info

SaaS implementation and user support for Texas Teacher Retirement System, due November 18, 2026.

Agency

Teacher Retirement System of Texas

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of TRS000708.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Timeline

PostedOct 20

subcontract

Response DeadlineNov 18

Submission deadline

Response Deadline

11/18/2026, 09:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyTeacher Retirement System of Texas

ContactsNo contacts available

OfficeN/A

Organization / Agency

Teacher Retirement System of Texas

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical onboarding, training, and ongoing support for prime contractors on Teacher Retirement System of Texas (TRS) software projects. Executes account management, develops training resources, and provides technical troubleshooting and user access management using help desk software and remote support tools. ITIL certification preferred. Delivers onboarded users, training manuals, and resolved support tickets.

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