D -- Federal Relay Service (FRS)

The General Services Administration's Federal Acquisition Service plans to increase the ceiling of the Federal Relay Service (FRS) contract from $25 million to $35 million to ensure seamless continuation of services to federal agencies during the solicitation and transition to a successor contract. The FRS provides vital telecommunications assistance for federal employees who are deaf, hard of hearing, deaf/blind, or speech disabled, enabling effective communication within the federal government. This service aligns with Public Law 100-542, which mandates GSA to maintain relay services for text telephone users, manage a TTY directory, promote research to enhance telecommunications accessibility and cost-efficiency, and incorporate technological advancements into the service. The current contract is held by Sprint Communications Company, L.P. and is managed by the GSA/FAS Center for IT Schedule Programs in Washington, D.C. The contract’s ongoing operation supports the government's commitment to accessible telecommunications for individuals with disabilities. Points of contact for the contract include Audrea M. Bullock, Contract Specialist, and Timothy J. Horan, Contracting Officer, both available for inquiries related to the contract's administration and transition management.