D--Operation of the Corporate Information Operations Center

The Army Research Laboratories (ARL) Corporate Information Office (CIO) has the responsibility to ensure network connectivity and other information Technology (IT) services are functioning at the Adelphi Laboratory Center (ALC), Maryland; Aberdeen Pr oving Ground (APG), Maryland; White Sands Missile Range (WSMR), New Mexico; Ft. Monmouth, NJ; Army Research Office, NC; Blossom Point, MD; and various other sites. The Corporate Information Operations Center (CIOC) was developed to monitor the network inf rastructure and other IT services; servers; Video Tele Conference (VTC), e-mail, applications, environmental devices, and determining the cause and assist in resolution of problems that occur. The CIOC also has the responsibility of using software deliver y and asset management tools to deliver software updates and report inventory on computers. The IT environment consists of approximately 4000 enterprise-managed MS Windows desktops, 490 network devices, 300 MS Windows and Unix servers, 115 Applications, 1 80 others devices, temperature monitors, printers, etc. All these devices are managed or monitored by the CIOC. There are 16 servers in production across 4 sites that currently use CA Unicenter software products which manage the environment. These prod ucts are Network Systems Management (NSM), Service Level Management (SLM) Unicenter Software Delivery (USD), Unicenter Asset Management (UAM), Unicenter Service Plus Service Desk (USPSD), Unicenter Infrastructure Management Portal (UMP). There is a test e nvironment of 3 servers at the ALC site. A solicitation will be issued for a contractor to provide day-to-day operations of the unclassified and classified support for the ARL CIOC located in Adelphi, Maryland. The Contractor will be required to provide support, but not limited to, in the following areas: Refinement of the CIOC Operations; Monitoring the ARL Environment; Level 2 Support; Escalating Unresolved Problem Tickets to Level 3; Managing and Reporting of Assets; Web Portal; Maintain EMS Software T ools; Support CIOC Development; operate the CIOC on a 24 hour basis (24/7/365) at the ALC site; man the Help Desk. The contractor will be required to provide a Project Manager, Enterprise Management Administrators, Network Operations Analysts, and System/ Applications Operations Analysts. At least one Network Operations Analyst needs to be present at all times. The anticipated contract type is Firm Fixed Price. The period of performance for this effort is for one year with options for four additional yea rs. The competition will be limited to eligible 8A contractors only. All offerors must be SBA Certified 8A Program Participants through 31 December 2011. The North American Industry Classification System (NAICS) Code for this acquisition is 541513 - Com puter Facilities Management Services with a size standard of $23 million dollars in annual receipts. Only one contract award will be made under this solicitation. All offerors must have a current facility clearance at the Secret or higher level at all ti mes during performance of any resulting contract. All contractor employees must have a final secret or higher, personnel security clearance. Interested parties are advised that there will be no paper copies of the solicitation issued. The solicitation wi ll be made available on-line at https://acquisition.army.mil/asfi/solicitation_search_form.cfm, and solicitation amendments, if any, will also be found at the same location. Offerors are responsible for checking the website to ensure they have the latest information available concerning this acquisition. All responsible 8A sources may submit a proposal, which will be considered by the Agency. No telephone requests will be honored.