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This Government Contract opportunity from Department Of Defense was posted on September 29, 2014. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

D--PROVIDE DIGITAL ASSET MANAGEMENT SYSTEM (DAMS) LOGISTICAL SUPPORT (FIELD SERVICE REPRESENTATIVE (FSR))

Awarded
W91151-14-T-0802Federal

Contract Overview

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This sole source contract, awarded by the Department of Defense under the Test Program for Certain Commercial Items, secures a Field Service Representative to provide comprehensive logistical support for the Digital Asset Management System. The selected contractor is responsible for onsite system administration, operational support for registered users, and the delivery of training on system functionality and components. Key technical obligations include performing system technology refreshes, installing upgrades, and conducting periodic quality control testing for all hardware and software. The representative must troubleshoot interoperability issues, coordinate with home office support staff, and perform onsite repairs for third-party components to ensure maximum system uptime and provide expert technical advice to the Contracting Officer's Representative and system users.

General Info

Contract Value

$207,856.42

NAICS

541511 - Custom Computer Programming Services

Place of Performance

TX, USA

Set-Aside

NONE

Award Issued Date

Documents

1

JA_on_DAMS-17jul14_signed_redaction.doc

DOC

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Timeline

2 updates
PhaseAwarded
Posted

Sources Sought

Notice updated

Notice details unchanged. Attachments may have changed.

Type Changed

Sources Sought → Presolicitation

Justification (J&A)

Justification & Approval published

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QM Micc-Fdo Ft Hood
ContactsNo contacts available
OfficeFORT HOOD, TX, 76544, USA
Office AddressFORT HOOD, TX, 76544, USA
ContactsNo contact information available

Full Description

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This contract action was accomplished using other than competitive procedures because the procurement is awarded to a sole source under the Test Program for Certain Commercial Items (FAR 13.5). See posted J&A for further information. The Field Service Representative (FSR) shall provide onsite system administration and operational support for registered DAMS users; train users on the overall use and functionality of the system and its components; perform system technology refresh updates; troubleshoot and resolve hardware or software interoperability issues; communicate with the contractor's home office's in-house support staff to resolve any on-site issues with hardware or software; perform on-site repairs related to third party hardware or software that is part of the DAMS; provide technical advice to the COR and DAMS users on all aspects of the system; assure continued up-time of all system functionalities; install and configure system upgrades; and periodically perform quality control testing for all hardware and software components.

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