DA10--Dragon Professional Enterprise Subscription and Technical Support (VA-26-00007509)

The Department of Veterans Affairs, through its Technology Acquisition Center in Eatontown, New Jersey, has awarded a sole-source, firm-fixed-price delivery order under the NASA SEWP V Government-Wide Acquisition Contract for Nuance Dragon Professional Enterprise Subscription and Technical Support, identified by solicitation number 36C10B26Q0217 and award number VA-26-00007509. The acquisition is justified under FAR 16.507-6(b)(2) due to the unique and proprietary nature of the Nuance Dragon Professional software, which provides 99% speech recognition accuracy, enterprise-grade security, compliance with federal standards, and specialized medical terminology support that no other commercially available product can match. The award was made to METGREEN SOLUTIONS INC, a Service-Disabled Veteran-Owned Small Business, under a verified SDVOSB set-aside, with market research confirming the absence of viable alternatives and identifying ten eligible SDVOSB resellers authorized to distribute the software. The base period of performance is one year, valued at $126,500, with two optional one-year renewal periods and three additional optional line items for increased licensing, though pricing and quantities for the options remain unspecified. Performance is enterprise-wide across all VA locations, with delivery occurring electronically through license transfer and remote support, eliminating the need for physical packaging, marking, or preservation. The contracting officer’s point of contact is Abigail Hoeppner, and the acquisition adheres to SEWP V GWAC requirements, with no competitive evaluation process applied due to the sole-source nature. The contract includes no defined inspection criteria beyond functional performance benchmarks, nor does it require specific security clearances, key personnel, or organizational conflict of interest provisions. Invoicing methods, payment office details, and accounting appropriation codes are not explicitly provided, and all administrative and technical requirements center on ensuring secure, scalable, and compliant deployment of the software across the VA’s nationwide operations.