DA10--Pharmacy AudioCare Software Licenses and Support

The contract pertains to the acquisition of Pharmacy AudioCare Software Licenses and Support through a sole-source procurement under FAR 6.302-1, authorized due to the proprietary and patented nature of the AudioCARE system, which is exclusively provided by Payton Merger Sub II LLC, a small business. The task order, issued against Federal Supply Schedule contract 47QTCA22D00CM, supports the Department of Veterans Affairs’ automated patient outreach initiatives, including prescription refill reminders, wellness messages, drug recalls, and patient surveys via voice and text messaging. The software modules—AudioPREFILL, TM PREFILL, and TM COMMUNICATOR—are required to integrate seamlessly with existing VA infrastructure and serve all ECHCS veterans nationwide, with an annual licensing quota of 120,000 text messages. The period of performance spans five years, beginning May 20, 2026, and includes four option years extending through May 19, 2031, with the option to extend exercisable at the same base-year rates. Performance is remote, with administrative oversight by the Network Contracting Office 19 in Greenwood Village, Colorado, and operational support directed toward the Salt Lake City VA Medical Center as the primary place of performance. The contractor, located in Santa Barbara, California, holds a Unique Entity ID of KJY3ACBKFR29 and is the sole authorized provider. No physical delivery or packaging requirements apply, as the deliverables are digital software licenses and associated technical support. Invoicing is expected through WAWF, consistent with VA and DoD practices, and acceptance is governed by compliance with technical interoperability and performance standards rather than formal inspection criteria. The Contracting Officer, John Cheng, is the sole point of contact, with no designated COR or COTR identified. The acquisition follows GSAM 538.7104-3(b)(ii) and excludes competitive evaluation, LPTA, or trade-off methodologies due to the absence of alternative solutions.