DA10--Pharmacy Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)

The contract solicits comprehensive software access, maintenance, and support services for a Pharmacy Staff Scheduling platform used by the Dallas VA Medical Center, supporting approximately 125 users. It encompasses a one-year base period with the option to extend up to four additional one-year periods, totaling up to five years of service. The contractor will provide continuous 24/7 access, hosting, regular software updates including patches, and technical support alongside monthly progress reports detailing help center activities and performance metrics. The contract stipulates electronic delivery of all reports and deliverables and emphasizes adherence to cybersecurity standards such as FISMA, FIPS, and VA directives, including securing protected health information under HIPAA through Business Associate Agreements when subcontractors are involved. The procurement follows a Lowest Price Technically Acceptable (LPTA) award strategy, where offers are first ranked by price, and only the lowest-priced responsive and responsible offer undergoes technical evaluation for compliance. Proposals must be submitted electronically by the specified deadline to designated VA contracting personnel. Security requirements include stringent personnel background checks, access controls, and adherence to information security policies such as VA Handbook 6500. Packaging and delivery provisions focus on maintaining the integrity and confidentiality of physical and electronic materials, including chain-of-custody documentation and cryptographic protections during transit. The contract incorporates a broad array of Federal Acquisition Regulations (FAR) and Veterans Affairs Acquisition Regulations (VAAR) clauses addressing ethical, security, and small business subcontracting requirements, including limits on subcontracting percentages and certifications for Service-Disabled Veteran-Owned Small Business status. Performance and quality are monitored through a Quality Assurance Surveillance Plan, with the government retaining final inspection and acceptance authority to ensure section 508 compliance, accessibility standards, and overall contract conformity.