This Government Contract opportunity from Maryland was posted on May 8, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Data Management & Reporting Services

Closed

State & Local

Submission Closed05/13/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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CCaaS Technology ProviderThis subcontract opportunity with the Oklahoma Insurance Department seeks a CCaaS Technology Provider to supply and maintain a cloud-based contact center platform for State-Based Exchange projects. The selected provider will deliver a scalable environment featuring Automatic Call Distribution, Interactive Voice Response, telephony services, queue management, callbacks, and various digital channels to support prime contractors. To ensure security and regulatory adherence, the provider must maintain HIPAA compliance and hold either FedRAMP or StateRAMP certifications. Interested parties should note that the response deadline is November 19, 2026, and the project falls under NAICS code 518210.

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Solicitation # 2026-041

The New Hampshire Department of Transportation Bureau of Turnpikes is soliciting proposals under solicitation DoIT 2026-041 for a new E-ZPass Back Office System (BOS). This firm-fixed-price contract seeks a vendor to design, implement, transition, and operate a modern BOS, Call Center, and Walk-In-Centers using a Software as a Service (SaaS) and Infrastructure as a Service (IaaS) model. The scope includes managing electronic tolling revenue collection, invoice and violation processing, and the integration of AI and a redesigned website. The project timeline mandates that design, development, and implementation be completed by June 30, 2030, with a Go-Live date of July 1, 2030. The initial operation and maintenance period runs through June 30, 2035, with the state holding an option for three additional three-year extensions. The selected vendor must adhere to rigorous technical and security standards, including multiple NIST frameworks for cybersecurity, Zero Trust Architecture, and PII privacy protection. System acceptance is phased, requiring successful completion of User Acceptance Testing (UAT) and Operational Acceptance Testing (OAT), with all high-severity issues resolved prior to final acceptance. Proposals are due by January 15, 2027, and will be evaluated on a 200-point scale, with significant weight placed on product demonstrations. The contract is governed by the P-37 State of New Hampshire General Provisions and is subject to the exclusive jurisdiction of the Merrimack County Superior Court.

Department Of Transportation

POSTED

1 day ago

DEADLINE

in 3 months

AI Contract Overview

The Data Management and Reporting Services subcontract is issued by the Baltimore County Department of Social Services Social Services Administration in Maryland. The primary objective of this engagement is the maintenance of client records, tracking of service outcomes, and the generation of detailed reports utilizing GSuite tools. The selected provider must ensure strict data accuracy and maintain full compliance with privacy regulations and established data retention policies. This opportunity was posted on May 8, 2024, with a response deadline of May 13, 2024, and is categorized under NAICS code 518210.

General Info

Agency

Maryland → Baltimore County Department of Social Services Social Services Adminstration

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BCODSS/FS 25-002-S.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Kinship Navigation Service

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 8

subcontract

Response DeadlineMay 13

Deadline has passed

Submission Closed

05/13/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyMaryland → Baltimore County Department of Social Services Social Services Adminstration

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland → Baltimore County Department of Social Services Social Services Adminstration

Office AddressN/A

ContactsNo contact information available

Full Description

Maintain client records, track service outcomes, and generate reports using GSuite tools. Ensure data accuracy, privacy compliance, and adherence to retention policies.