DBLOT-25-02-001 Microsoft Dynamics 365 for CRM Integration

The Ohio Department of Administrative Services issued a solicitation for information technology services focused on application development and maintenance transition planning, specifically involving the development of a customer relationship management (CRM) and contact center solution utilizing Microsoft Dynamics 365. The project aims to enhance inbound communication handling and consumer query tracking for the Ohio Lottery. The original solicitation, titled "DBLOT-25-02-001 Microsoft Dynamics 365 for CRM Integration," was posted on August 28, 2025, with a response deadline on the same day, indicating a very tight submission window. The contract size is estimated between $500,000 and $2,000,000, and the NAICS code associated with the project is 541511, which pertains to custom computer programming services. However, the solicitation has been canceled at the agency's request through Amendment 2, which resulted in the issuance of Round 3. The contract will be rebid in the future, and interested parties are advised to monitor updates. For technical support during proposal submission, a contact number is provided, but questions related to the solicitation should be directed through OhioBuys, with specific instructions to use Chrome as the preferred browser and to avoid opening multiple windows to prevent submission errors. The project is to be performed within Ohio, and further details can be accessed via the OhioBuys portal.