DCF Administrative Services Organization

The Massachusetts Department of Children and Families is seeking a single statewide vendor to serve as an Administrative Services Organization (ASO) for a network of Family Resource Centers across the Commonwealth. The scope of work focuses on five core functions: the development and maintenance of technological solutions, program evaluation and reporting, administrative support for both the centers and the department, and communications support and marketing. The contract is estimated at 15 million dollars for the life of the engagement, including initial and renewal periods. An initial implementation period of up to six months is provided for hiring key personnel and developing technology, followed by an annual work plan cycle where the vendor must submit a detailed plan by May 15th each year. Award decisions are based on best value, requiring a pass on the business response and a minimum score of 105 points on the programmatic response. Bidders must also commit at least 1 percent of contract revenue to the Supplier Diversity Program to be eligible. Key requirements include ADA compliance for public-facing web components and marketing materials, adherence to HIPAA regulations for protected health information, and participation in the Commonwealth Prompt Payment Discount initiative. The contract is governed by Massachusetts law, and the vendor is required to submit monthly invoices including a payment voucher and expenditure report. Responses must be submitted via COMMBUYS by December 10, 2026.