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CRM & Staff Tracking System Development

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract focuses on the full lifecycle development and maintenance of a Client Relationship Management and staff tracking system designed for prime contractors working on Massachusetts Department of Children and Families projects. The scope of work encompasses everything from initial requirements gathering to the testing and deployment of specialized timesheet and time-study modules, ultimately delivering a production-ready system. The project is based in Boston and requires strict adherence to DCF data privacy standards and Supplemental Confidentiality Agreements. Interested parties should note that the response deadline is December 10, 2026, and the work falls under NAICS code 541511 for custom computer programming services.

General Info

CRM and staff tracking system development for Boston DCF projects by December 2026.

Place of Performance

Floor Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1034-0009-DSS94-134809.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DCF Administrative Services Organization

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Timeline

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Organization & Contact Information

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AgencyMassachusetts → Department of Children and Families
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Develops and maintains a Client Relationship Management (CRM) and staff tracking system for prime contractors on Massachusetts Department of Children and Families (DCF) projects. Performs full lifecycle development including requirements gathering, testing, and deployment of time-study and timesheet modules. Ensures compliance with DCF data privacy and Supplemental Confidentiality Agreements. Delivers a production-ready CRM and tracking system.

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DCF Administrative Services Organization
Solicitation # BD-27-1034-0009-DSS94-134809
The Massachusetts Department of Children and Families is seeking a single statewide vendor to serve as an Administrative Services Organization (ASO) for a network of Family Resource Centers across the Commonwealth. The scope of work focuses on five core functions: the development and maintenance of technological solutions, program evaluation and reporting, administrative support for both the centers and the department, and communications support and marketing. The contract is estimated at 15 million dollars for the life of the engagement, including initial and renewal periods. An initial implementation period of up to six months is provided for hiring key personnel and developing technology, followed by an annual work plan cycle where the vendor must submit a detailed plan by May 15th each year. Award decisions are based on best value, requiring a pass on the business response and a minimum score of 105 points on the programmatic response. Bidders must also commit at least 1 percent of contract revenue to the Supplier Diversity Program to be eligible. Key requirements include ADA compliance for public-facing web components and marketing materials, adherence to HIPAA regulations for protected health information, and participation in the Commonwealth Prompt Payment Discount initiative. The contract is governed by Massachusetts law, and the vendor is required to submit monthly invoices including a payment voucher and expenditure report. Responses must be submitted via COMMBUYS by December 10, 2026.

POSTED

2 days ago

DEADLINE

in about 1 month
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