DEBT COLLECTION SERVICES

The Office of Hawaiian Affairs (OHA) is soliciting qualified offerors to provide debt collection services under solicitation number Q26002721, with proposals due by May 20, 2026, and the solicitation posted on May 7, 2026. The services involve collecting delinquent debts owned by OHA through lawful means, including skip-tracing, credit reporting, and payment processing, all while complying with federal and state laws such as the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and Hawai‘i Administrative Rules. Offerors must demonstrate at least five years of overall debt collection experience, with a minimum of three years serving government or state agencies, maintain a Hawaii-based office with three full-time employees including a Principal Collector/Manager, and are strictly prohibited from subcontracting any portion of the work. Proposals must include three professional references, a completed W-9 form, and registration in Hawai‘i Compliance Express. The award will be made using a Lowest Price Technically Acceptable methodology, with a fallback to best value if the lowest-priced offeror is not practicable, and only those meeting all minimum qualifications will be considered. Contractors must obtain and maintain specific insurance coverage, including commercial general liability, umbrella, automobile, workers’ compensation, and professional liability, with minimum limits totaling up to $2 million per occurrence and named additional insureds for the State of Hawai‘i and OHA, all issued by companies with an AM Best rating of A- VIII or better. They must also secure state licenses including a general excise tax license, tax clearance certificates from the IRS and Hawai‘i Department of Taxation, and a certificate of good standing from the Department of Commerce and Consumer Affairs. Personal information received from OHA must be safeguarded with technological protections, employees must sign confidentiality agreements and complete security training, and all records must be retained for at least three years after final payment before being destroyed or returned. Contractors are barred from campaign contributions to state or county officials, must report any environmental hazards immediately, and may not assign or subcontract without OHA’s prior written consent and submission of additional tax clearances. Contract modifications exceeding $25,000 and 10% of the initial value require approval from the head of the purchasing agency, and all invoices must be submitted as originals. OHA retains the right to inspect performance at any time, and the contractor is solely responsible for the accuracy, completeness, and legal compliance of all collection