This Solicitation opportunity from Minnesota was posted on July 17, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
DEED RFP Contact Center Services PFML
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The Department of Employment and Economic Development (DEED) is seeking qualified contractors through a competitive solicitation to provide overflow contact center staffing for its Paid Family and Medical Leave program. The selected vendors will collaborate with DEED representatives and the Paid Leave Contact Center to assist individuals with benefit applications, respond to general inquiries, and transfer calls as needed. Multiple master contracts are anticipated, with project funding estimated between five and fifteen million dollars. All responses must be submitted exclusively through the SWIFT eSupplier portal by August 7, 2025, with assistance available via the SWIFT helpdesk. The contract aims to enhance the efficiency and responsiveness of the Paid Leave program’s contact services, ensuring timely support for applicants and the public. The primary point of contact for the project is Talia Landucci-Owen, a state employee, who can be reached by email or phone for further information.
General Info
Place of Performance
MN, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
For additional information regarding the project, please review the RFP and attachments available in this Event.
DEED WILL NOT BE ACCEPTING PROPOSALS OUTSIDE OF SWIFT. RESPONSES MUST BE SUBMITTED TAL OF SWIFT.
RESPONDERS SHOULD CONTACT THE SWIFT HELPDESK AT +1 (555) 000-0000 OPTION #1 FOR ASSISTANCE WITH SWIFT.
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