Dell Hardware and Firmware Maintenance

The USDA Forest Service is soliciting quotes for Dell Hardware and Firmware Maintenance to support the FireNESS domain infrastructure, specifically providing hardware break-fix support for compute and storage resources used in Fire and Aviation applications. This total small business set-aside under NAICS 811210 involves a base period from November 17, 2026, to November 16, 2027, with two optional one-year renewal periods, for a total maximum duration of 36 months. Services will be performed at the Earth Resources Observation and Science center in Garretson, South Dakota, and require standard 9x5 support coverage. Award will be granted to the responsible offeror with the lowest evaluated price who meets all technical requirements and accessibility standards. Offerors must provide a Software Template Line Item Pricing spreadsheet and an Accessibility Conformance Report using VPAT Version 2.1 or later to ensure compliance with Section 508 and WCAG Level A and AA standards. The contract includes a provision to extend the term up to five years and requires all software maintenance to be operational upon award and licenses to be functional upon delivery.