Demand Response Software Replacement

WeGo Public Transit is soliciting proposals to replace its existing Demand Response software system with a modern, cloud-based solution that leverages artificial intelligence and dynamic optimization to enhance paratransit, Same Day Choice, and microtransit services. The new system must include a mobile app for end users, integrate real-time traffic data, and support broker-type functionality with third-party providers such as taxis and Transportation Network Companies (TNCs), enabling seamless commingling of demand response and microtransit trips to maximize resource efficiency. The selected vendor will be responsible for delivering the complete software platform, overseeing implementation, providing comprehensive training and change management, and offering ongoing post-implementation support. The procurement targets a five-year initial term with the potential for one-year extensions, with pricing structured around one-time implementation fees and annual recurring costs per vehicle for key modules including reservations and dispatch, yard management, TNC brokering, Rides for Rail integration, paratransit connectivity, and data reporting. The total estimated cost, while not formally capped, includes clearly defined line-item pricing for services such as Trapeze integration, platform licensing, and integration with external systems. The contract enforces compliance with strict federal standards, including Buy America requirements, ADA accessibility mandates under WCAG 2.1, and information security frameworks such as ISO/IEC 27000, PCI DSS, SOC 2, and CMMC. Contractors must also adhere to federal administrative clauses related to record retention, access to records, and subcontractor compliance, and are required to meet DBE participation targets under 49 CFR Part 26, with documented good faith efforts and monthly reporting through B2GNow. Proposals are to be submitted electronically via the OpenGov Procurement Portal by June 19, 2026, and evaluated through a trade-off process prioritizing technical merit—including project approach, team qualifications, and system design—alongside cost, without being bound to a lowest price technically acceptable approach. Performance will be assessed at WeGo's facilities in Nashville, Tennessee, with formal acceptance occurring after successful system testing and deployment, and the contractor remains liable for compliance even after government acceptance. All submissions must conform to strict formatting rules, including an eight-part structure, ten-page limit for the cover section, and exclusion of non-reproducible media, and must include mandatory certifications covering lobbying, debarment status, and ownership eligibility for disadvantaged business enterprises.