This Government Contract opportunity from Department Of Health And Human Services was posted on July 1, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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DG11-IT AND TELECOM - NETWORK: TELECOM ACCESS SERVICES

Closed

75H71322Q00090Federal

Submission Closed07/06/2022, 10:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

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The Housing Authority of the City of Los Angeles is seeking a provider for live answering, dispatching, and work order entry services. This solicitation is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. The project falls under NAICS code 561421 and is managed by the primary point of contact, Hadi Otaky. Interested parties must submit their responses by the deadline of November 12, 2026. The contract focuses on streamlining communication and operational efficiency through professional call handling and the systematic entry of work orders to support the agency's infrastructure and service needs.

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External Reporting Line

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The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

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Q999--GCH Technologies - Vanity Short Codes Annual Lease

Solicitation # 36C24527Q0022

The Department of Veterans Affairs, VISN 05, Veterans Crisis Line requires the exclusive leasing, management, and maintenance of two mission-critical SMS vanity short codes, 838255 (VETALK) and 98801 (988, press 1). These assets are essential for providing 24/7/365 crisis text messaging services and ensuring compliance with the Joshua Omvig Veterans Suicide Prevention Act and the No Veterans Crisis Line Call Should Go Unanswered Act. Due to GCH Technologies Inc. holding exclusive carrier-level ownership of these specific codes, the government has issued an intent to sole source this requirement under FAR 5.2, as replacing the codes would cause unacceptable risks to public safety and disrupt critical routing infrastructure. The contract will be awarded as a firm fixed price agreement based on the lowest price technically acceptable (LPTA) method, with pricing justified against an Independent Cost Estimate and previous Contract No. 36C24525P0022. The period of performance consists of one base year running from December 22, 2026, through December 21, 2027, with four additional option years, not to exceed a total of five years. This procurement is managed by the Network Contract Office 5 under solicitation number 36C24527Q0022, with a response deadline of October 22, 2026.

245-NETWORK Contract Office 5 (36C245)

POSTED

DEADLINE

Outage Dispatching Services

Solicitation # 49369

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CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

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POSTED

DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

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DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

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Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Health And Human Services → Indian Health Service

NAICS

561421 - Telephone Answering Services

Place of Performance

Portland, OR, 97209, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

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Timeline

PhaseClosed

PostedJul 1

special-notice

Response DeadlineJul 6

Deadline has passed

Submission Closed

07/06/2022, 10:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Indian Health Service

Contacts1 person available

OfficePORTLAND, OR, 97209, USA

Organization / AgencyDepartment Of Health And Human Services → Indian Health Service

Office AddressPORTLAND, OR, 97209, USA

Contacts

Kelly Heflin

contact@example.gov

Full Description

The Indian Health Service (IHS), Portland Area Office intends to award seven (7) firm fixed price purchase order for voice services. The voice services are for phones, security systems, faxes and also includes support services to address technical support issues to a single source, Lumen in pursuant to FAR subpart 13.106-1(b). This is to maintain existing telephone service at the following sites: PORTLAND: 1414 NW Northrup St, Ste 800 ? Portland, OR ? 97209 OLYMPIC OEHE: 500 Pacific Ave, Suite 400 ? Bremerton, WA ? 98337 PORT ANGELES OEHE: 1601 East Front St, Bldg B, Ste C ? Port Angeles, WA ? 98362 SPOKANE OEHE: 528 E. Spokane Falls Blvd, Ste 302 ? Spokane, WA ? 99202 WARM SPRINGS DIABETES: 1142 Warm Springs Street ? Warm Springs, OR ? 97761 WARM SPRINGS: 1270 Kot-Num Road ? Warm Springs, OR ? 97761 WELLPINIT: 6203 Agency Loop Road ? Wellpinit, WA ? 99040 The IHS is transitioning to the Enterprise Infrastructure Solutions (EIS) Telecommunication contract for telecommunication services. Under EIS, GSA will no longer manage the voice accounts for IHS facilities so each facility needs to transfer account management to their facility. EIS is a requirement for GSA to fulfill its Congressional mandate to provide telecommunications services for the Federal Government. Each facility will be responsible for managing its voice accounts; therefore, each action will result as a micro and or the pre-entry threhold. This procedure is for the contracting process due diligence and compliance. Each service unit/program will perform paying invoices, submitting service charges, and requesting support assistance. This request does not include equipment, software, changes to existing services and does not require cabling changes or other physical changes. The existing facility phone system will not change. The Portland Area Indian Health Service complies with the Buy Indian Act as well. This rule supplements the Federal Acquisition Regulation (FAR). The only known source available that can complete the contract requirements is Lumen. The estimated period of performance is from July 15, 2022 to July 14, 2023. The NAICS code is 561421 and the small business size standard does not apply. Since each service unit is responsible for their own procurement action an email proposal will be forthcoming from solicitation will be forth No solicitation document exists for this requirement. There are no proposals being accepted from this response at this time. All questions or comments regarding this notice shall be submitted in writing via e- mail to Kelly Heflin @ihs.gov, with the single source vendor for the Voice Service of telephones, security systems, fax's and also to include support services. Government is only accepting written inquiries from this notice. Primary Point of Contact.: Kelly Heflin, Contract Specialist PN: 503-414-5528 Elida.monroe@ihs.gov