This Government Contract opportunity from Department Of Homeland Security was posted on June 2, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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DHS Procurement Records Management Modernization (PRM2)

Closed

70RTAC24RFI000010Federal

Submission Closed01/08/2025, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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Cloud Contact Center as a Service (CCaaS) PlatformThis subcontract opportunity is for a Cloud Contact Center as a Service platform to support prime contractors on USCIS Enterprise Customer Experience 2 projects. The selected provider will deliver a fully operational, licensed CCaaS environment featuring cloud telephony infrastructure and CTI embedded softphone technology. The platform must be FedRAMP Moderate authorized and capable of supporting 3,000 concurrent agents with a high availability standard of 99.99 percent. The system will manage multiple communication channels, including voice, IP-TTY, web chat, email, and SMS. Managed under NAICS code 518210 for the Department of Homeland Security, the project is overseen by the USCIS Contracting Office. Interested parties should note the response deadline of November 12, 2026.

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RFI - FEMA - Supply Chain Management System (SCMS)

Solicitation # 70FA3127I00000001

The Department of Homeland Security, through FEMA's Logistics Management Directorate, is conducting market research via a Request for Information to identify cloud-based Software-as-a-Service solutions for the transition, implementation, operation, maintenance, and modernization of the Supply Chain Management System. The system is designed to support disaster logistics operations, including warehouse and transportation operations, inventory management, in-transit visibility, point-of-distribution support, and financial reconciliation. The scope encompasses recurring SaaS licensing, cybersecurity and system authorization support, and optional surge capacity to handle disaster-response requirements. Technical requirements include FedRAMP High certification, compliance with DHS Enterprise Architecture, and adherence to Section 508 accessibility standards. The anticipated period of performance consists of one 12-month base period with four 12-month option periods. While most work will be performed at the contractor's site, some activities may occur at FEMA Headquarters in Washington, D.C., or facilities in Virginia. This RFI is for planning purposes and is not a formal solicitation; however, interested parties must submit a narrative response, a Vendor Streamlined Profile Matrix, and a Targeted Market Research Questionnaire by January 4, 2027. Respondents are required to provide a non-binding Rough Order of Magnitude cost estimate and disclose any potential organizational conflicts of interest. All submissions must be unclassified and follow specific formatting and submission guidelines via email.

Information Technology Development And Sustainment

POSTED

about 20 hours ago

DEADLINE

in 2 months

AI Contract Overview

The Department of Homeland Security (DHS) is undertaking a modernization effort for its Procurement Records Management system, known as PRM2, with ongoing engagement and market research activities. The department has temporarily paused procurement activities to reassess its acquisition strategy, but it has previously indicated plans to acquire services through FAR Part 8.4 procedures, establishing a single-award Blanket Purchase Agreement. DHS has released a Draft Request for Quote (RFQ) and is soliciting industry feedback via a standardized template by January 8, 2025, to refine the final solicitation. The draft documents include a Performance Work Statement and GSA vendor certification, emphasizing a formal feedback process without accepting marketing materials. Additionally, DHS has conducted a Request for Information (RFI) and market surveys to gather industry input on the scope, objectives, and requirements for electronic contract file storage, workflow, and records management solutions. Responses to the RFI are due by September 10, 2024, through an official survey link, with the purpose solely for market research and planning, not a solicitation or proposal request. The department continues to engage with industry via multiple platforms, including GSA’s eBuy, to ensure collaborative development of the PRM2 initiative. The contract is associated with NAICS code 518210, and the primary point of contact for further information is Breean Jaroski at DHS.

General Info

Agency

Department Of Homeland Security → Office Of Procurement Operations

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

Attachment+II+-+SAMPLE+Checklist.xlsx

ATTACHMENT+I+-+Statement+of+Requirements.pdf

Draft+Attachment+1+-+Performance+Work+Statement+.pdf

Draft+Attachment+3+-+Vendor+Certification.pdf

Draft+Request+for+Quote+Feedback+Template.xlsx

Draft+-+Request+for+Quote.pdf

Request+for+Information+.pdf

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

Response DeadlineJan 8

Deadline has passed

PostedJun 2

Contract opportunity posted

Submission Closed

01/08/2025, 10:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Office Of Procurement Operations

Contacts1 person available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Office Of Procurement Operations

Office AddressN/A

Contacts

Breean Jaroski

contact@example.gov

Full Description

June 2, 2025 update:

Dear Industry Partners,

Thank you for your continued interest and engagement regarding DHS’s Procurement Records Management Modernization (PRM2) requirement. At this time, DHS has decided to temporarily pause all procurement related activities to allow for further review and consideration of the requirement to determine an appropriate acquisition strategy.

We appreciate your understanding and patience during this time. We will provide updates as soon as more information becomes available regarding the status of this procurement.

Thank you for your continued interest in working with us.

*****************************************************************************************

Decemember 20, 2024 update:

Dear Industry Partners,

Thank you for your continued support and interest in the U.S. Department of Homeland Security's (DHS) Procurement Records Management Modernization (PRM2) requirement.

At this time, DHS is planning to acquire the subject services utilizing the procedures of FAR Part 8.4 and establish a single-award Blanket Purchase Agreement (BPA). DHS is releasing a Draft Request for Quote (RFQ) for Industry review and comment. Industry is asked to review the Draft RFQ and all associated Attachments and provide feedback no later than Wednesday, January 8, 2025 at 5:00pm EST.

The Government has provided a "Draft Request for Quote Feedback Template," that MUST be used for all submissions. NOTE: The Government will not review any vendor provided information not contained within the provided Template. In addition, DHS does not plan on providing formal responses to the feedback received. All feedback will be reviewed and considered in the development of the final RFQ.

The following documents are included in the Draft RFQ:

Request for Quote
Attachment 1 – Performance Work Statement
Attachment 3- GSA Vendor Certification
Draft Request for Quote Feedback Template

All responses should be emailed directly to DHS at: contact@example.gov by the specified date and time.

No vendor marketing material will be accepted. Any proprietary materials should be clearly marked.

We thank you for your interest in the PRM2 requirement and we look forward to your valuable feedback in response to the draft solicitation documents.

*****************************************************************************************

September 30, 2024 update:

Dear Industry Partners,

Thank you for your responses and recommendations to DHS’s Procurement Records Management Modernization (PRM2) Request for Information (RFI) Survey released on August 28, 2024 to both SAM.gov and GSA’s eBuy. We appreciate the active participation in our market research efforts and taking the time to provide valuable feedback to the Government.

At this time, the Government is analyzing all of the information received to assist in developing our acquisition strategy and further define our requirement. We are planning to release a notional Industry Engagement and Procurement timeline to continue optimizing collaboration between the Department and Industry for this important initiative within the coming weeks.

Again, we thank you for your interest and we look forward to our continued engagement regarding DHS’s Procurement Records Management Modernization (PRM2) requirement.

*****************************************************************************************

Dear Industry Partners,

The Department of Homeland Security’s (DHS) Office of the Chief Procurement Officer (OCPO) appreciates the responses received from Industry regarding the Sources Sought Notice, 70RTAC24ECFSRFI entitled “Electronic Contract Filing System (ECFS)” published on February 23, 2024. The Department has reviewed all responses and is hereby providing the subject Request for Information (RFI) including updated in-development objectives, scope, and additional engagement information associated with this ongoing effort, which has been renamed, the DHS Procurement Records Management Modernization (PRM2).

DHS still has a need for an innovative solution to support electronic contract file storage, workflow, document management, and records management. Therefore, the Government is seeking Industry’s feedback through the subject RFI and associated attachments and survey link.

The subject RFI incorporates the following attachments:

1.) Attachment I - Statement of Requirements

DHS is providing a brief Statement of Requirements outlining the objectives and scope of the developing PRM2 requirement and is requesting feedback from Industry through the below Survey Link.

2.) Attachment II – Sample Checklist

DHS is providing a sample contract file checklist.

RFI SUBMISSION INSTRUCTIONS

Response Submission Deadline: All responses are to be submitted electronically via the link provided below no later than September 10, 2024, at 5:00 p.m. ET.

Survey Link: https://forms.office.com/g/BaixAJXUgQ

Please note, only response submitted via the Government provided link will be accepted. The Government will not accept email submissions or general company marketing information as part of your response to the RFI.

This RFI is issued solely for market research and information and planning purposes pursuant to Federal Acquisition Regulation (FAR) Part 10. The referenced attachments DO NOT constitute a Request for Quotation (RFQ), Request for Proposal (RFP), or a commitment on the part of the Government to conduct a solicitation in the future. DHS is not seeking quotation and/or proposal responses and will not accept unsolicited proposals. The Government will not pay for information submitted in response, nor will it compensate interested parties for any costs incurred in the development/furnishing of a response or in its efforts to take part in any of the engagement opportunities.

Additional market research is also being conducted via GSA’s eBuy platform, which is utilizing the same Survey Link. As a result, Industry Partners are asked to only submit (1) RFI response. There is no need to respond on both platforms, SAM.gov and GSA’s eBuy, as responses are collectively being recorded together as a large market research effort.

This notice is intended to be the first of many avenues of Industry engagement aimed at optimizing collaboration between the Department and Industry for this important initiative. We thank you for your interest and we look forward to your valuable feedback on DHS’s Procurement Records Management Modernization (PRM2) requirement.