Digital Usability Testing Platform Licensing and Management

This contract involves the provision and management of a commercial off-the-shelf (COTS) digital platform designed to facilitate remote usability testing of CDC digital content on both desktop and mobile devices. The services include licensing the platform, managing users, recording testing sessions, providing analytics, and supporting integration with existing systems. The focus is on enhancing the usability testing capabilities for the CDC, ensuring comprehensive evaluation of digital content performance and user experience across multiple device types. Awarded as a Total Small Business Set-Aside under the Small Business Administration’s provisions, this subcontract aligns with NAICS code 511210, which pertains to software publishers. The contract is managed by the CDC Office of Acquisition Services within the Department of Health and Human Services and is tied to a place of performance with a zip code of 30329. The arrangement supports the CDC’s efforts to improve digital health communications through advanced usability testing tools and analytical solutions.