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Division 4 Unit 4 (D4U4) Operations & Maintenance (O&M) (Interim)

Forecast
Federal

Contract Overview

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This procurement is for a short-term interim order to provide Operations and Maintenance support services for the Department of Homeland Security, specifically benefiting the Immigration and Customs Enforcement Homeland Security Investigations Investigative Services Division, Division 4 Unit 4. The primary objective is to ensure continued support and adaptive maintenance for the agency's modernized system. This requirement will be placed against the CIO-SP3 SB vehicle under NAICS code 541519. The work is slated for performance in Washington, District of Columbia, with Excella Consulting, Inc. identified as the incumbent contractor. Key points of contact for this effort include Patricia Goldsberry and Joseph Thibault, with Samuel Thompson serving as the Small Business Specialist. This action is currently listed as a forecast posted on July 17, 2026.

General Info

Interim O&M support for DHS ICE HSI modernized systems via CIO-SP3 SB vehicle.

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

0

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Timeline

PhaseForecast
Posted

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Immigration And Customs Enforcement
Contacts3 people available
OfficeN/A
Office AddressN/A
Contacts
Samuel ThompsonSmall Business Specialist/APFS Coordinator

Full Description

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The purpose of this procurement is to provide Operations and Maintenance (O&M) Support Services for the Department of Homeland Security (DHS)/Immigration & Customs Enforcement (ICE)/Homeland Security Investigations (HSI) Investigative Services Division (ISD), Division 4 Unit 4 (D4U4). HSI requires O&M services for the continued support and adaptive maintenance of the modernized system. This is a short-term interim order to be placed against CIO-SP3 SB.

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The Texas Health and Human Services Commission (HHSC) is soliciting offers for Request for Offer (RFO) No. HHS0017021 to obtain Managed Services Staff for IT Service Delivery and Support (ITSDS) and Deskside Support Services (DSS). The scope of work includes Tier 1 support for DFPS, Enterprise, or TIERS customers, Tier 2 support for complex problem resolution, and on-site technical deskside support. All services must align with the ITIL Foundation framework for IT Service Management and comply with HIPAA standards for protecting health information. Performance will be measured through key metrics such as First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores. The anticipated contract start date is August 2027, with an initial term of three years and options for two additional one-year extensions, plus a final one-year extension for immediate operational needs if necessary. Historical compensation for similar contracts is approximately 3,899,492.84 USD per fiscal year. To qualify, respondents must possess at least five years of experience in staff augmentation services and demonstrate financial solvency. Award selection will be based on best value, with evaluation weights split between experience (35%), cost (35%), and the narrative proposal (30%). Responses must be submitted by November 12, 2026, via the Online Bid Room or via two sealed USB drives delivered to the HHSC Response Coordinator in Austin, Texas. The submission must include a narrative proposal not exceeding 40 pages, a cost proposal in Excel format with active formulas, and various required affirmations and certifications. Failure to acknowledge solicitation addendums or meet minimum qualifications will result in disqualification.
Health and Human Services Commission

POSTED

1 day ago

DEADLINE

in 25 days
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