DOTGOV Internet Domain Name Registration Services

DESC: THIS IS A REQUEST FOR INFORMATION (RFI). The Federal Acquisition Service, (FAS) of the U.S. General Services Administration, (GSA) is seeking potential sources to provide the Integrated Technology Services, (ITS) with DOTGOV domain name registration services through a secure website. The information received will be used by the GSA and its affiliated U.S. Government agencies, such as the U.S. Department of Homeland Security (DHS), to assess the availability of sources for commercial secure internet domain name registration services for 2010 and beyond. All responsible sources are invited to submit a description of their capabilities and experience. You are requested to confirm current business size; large, small or disadvantaged business. The North American Industry Classification System, (NAICS) code 518210 applies to this acquisition with a size standard of $23 million. This synopsis is for information and planning purposes only and does not constitute a solicitation for bids, proposals or quote and is not to be construed as a commitment by the Government to issue a request for proposal/quote or award a contract as a result of this request. This announcement is not a Request for Proposals, (RFP) or a Request for Quote, (RFQ). The Government will not reimburse the respondent for any cost associated with information submitted in response to this request. The General Services Administration (GSA), Federal Acquisition Service (FAS) is seeking a solution to perform all aspects of an Internet Registration Service for Federal, State, and Local Governments under the unique domain names of DOTGOV. DOTFED and DOTUS. This includes the maintenance of a secure Website for registration requests; the electronic processing (acceptance/denial/modification) of those requests; an electronic billing mechanism capable of providing periodic reporting and annual invoicing; helpdesk support, Domain Name Service Security (DNSSEC); and a database capable of securely storing and managing the critical data retrieved through the registration process. The contractor shall also be responsible for the electronic propagation of credible zone data to the root-name-servers on a daily basis, and be available for problem resolution. Registration requests are serviced by way of web-enabled applications hosted at www.dotgov.gov. The contractor shall maintain a redundant backup site. In the event of a catastrophic failure or other service disruption at the primary site, this site shall continue all operations without interruption in accordance with the Stafford Act (Public Law 93-288 (http://fema.gov/about/stafact.shtm). GSA is seeking information on the (1) readiness and performance, (2) registration, licensing and distribution, (3) schedule, cost and the collection of annual fees, (4) statement of capabilities and other comments to provide secure commercial website registration services as described below and in the draft SOW attached: 1. Please provide a description of your technical capabilities to provide secure commercial website registration. At a minimum, address the following: - Electronic processing of requested domain names; - Electronic billing mechanism and reporting; - Helpdesk support; - Domain Name Service Security (DNSSEC); - Storing and managing the critical data; - Registration process; - Facilities including all hardware, software, and ancillary equipment required to perform; - System availability of 99.9% 24/7 including federal Holidays; and - In the event of a catastrophic failure or other service disruptions at the primary site a redundant backup site. 2. GSA is seeking limited data rights to for that data that is created during the course of the contract such as but not limited to: the SQL database containing zone files for all DOTGOV domain names. 3. Please provide a schedule and rough order-of-magnitude (ROM) for the costs to the U.S. Government to acquire secure commercial website registration. Discuss pricing options based on volume, multi-year contracts or other fee arrangements used. 4. Please describe your knowledge or experience in GSA following areas of interest: - Please list all active multiple agency contracting vehicles that you possess for the type of work requested in the RFI; - Please describe your approach and technical solution that would satisfy the Government's requirements as stated in the RFI and list any areas that you believe may have been omitted or unclear for successful implementation; - Please describe any alternate business arrangements that your firm is or has successfully used in the past or are presently using which may be more advantageous for both parties; - Is there expertise currently within the industry that promotes the new Administration's vision of total transparency? If so, please explain; - How does your proposed solution fit with the new Administration's vision for total transparency; - Does your proposed technical solution include consideration for the new Administration's stance on security; and - In what way are you positioning yourself to be ready to - hit the ground running when the new Administration's vision on security becomes a reality? 5. Please provide a statement of capabilities and other areas of coverage provided by your firm, and any other comments you may have related to this requirement. Describe any special conditions that GSA should consider regarding secure commercial website registration services. In addition to the above items, respondents are requested to submit a statement of capabilities identifying relevant experience, familiarity with the enabling technology, experienced personnel, and facilities/equipment. Active industry involvement through comments, questions and recommendations are sought for refining the current approach and contributing to overall future program success. Comments, questions and recommendations may be submitted by fax, e-mail, or mail and should be received by COB on June 11, 2009. EMAILADD: Pamala.millbrook-young@gsa.gov EMAILDESC: Pamala Millbrook-Young Attachment 1: SOW; DOTGOV DOMAIN NAME REGISTRATION SERVICES