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Dynamic Call Routing Configuration

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract focuses on implementing a dynamic call routing system that optimizes call distribution by taking into account business hours, holidays, and agent availability. This solution is intended to operate within a secure environment, ensuring that sensitive communications are handled appropriately. The primary objective is to enhance efficiency and responsiveness in call management by automatically directing calls based on predefined scheduling and personnel availability criteria. Issued as a subcontract under the NAICS code 541512, the contract is associated with the Department of Justice, specifically through Inc Federal Prison Industries. The place of performance is designated as Lexington, though other location details are not specified. The contract was posted in April 2026, and while additional administrative details such as point of contact and office address are not provided, a link to the related workspace is available for further information. This effort supports government operations through improved telecommunication infrastructure tailored to meet operational demands.

General Info

Implement dynamic secure call routing based on business hours, holidays, agent availability for DOJ.

Agency

Department Of Justice → Inc Federal Prison IndustriesView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Lexington, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of 15ULEX26P00000031.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Lexington Call Center System

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Timeline

PostedApr 21

subcontract

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Organization & Contact Information

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AgencyDepartment Of Justice → Inc Federal Prison Industries

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Justice → Inc Federal Prison Industries

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Implement dynamic call routing based on business hours, holidays, and agent availability to optimize call distribution in a secure environment.

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