EAP Intake and 24/7 Telephonic Support

The contract requires the operation of a 24/7 telephonic intake line to triage mental health needs, schedule clinical appointments, and provide immediate crisis intervention services. Services must be available in both English and Spanish to ensure accessibility for a bilingual population, with staff trained to handle urgent mental health situations effectively at any time. The contractor will serve as the primary gateway for individuals seeking behavioral health support through the North East Independent School District’s Employee Assistance Program, coordinating care and ensuring timely access to resources. This is a subcontract under NAICS code 517919, with a response deadline of March 24, 2025, and is posted by the North East Independent School District in Texas. Although specific location details such as city, state, or zip code are not provided, performance is expected to support the district’s workforce and affiliated members statewide. The contract demands round-the-clock availability, cultural competency, and proficiency in crisis de-escalation, with no set-aside provisions indicated. Potential bidders must meet operational and linguistic requirements to ensure seamless, continuous service delivery without interruption.