Emergency Call Systems Monitoring and Maintenance (TAL)

The City of Phoenix Housing Department is soliciting offers under IFB FY27-086-08 for comprehensive monitoring and maintenance of emergency electronic call systems within senior housing units. The selected contractor will provide all labor, materials, and equipment necessary to ensure the continuous operational readiness of pull-cord emergency systems, maintaining compliance with ANSI/UL 1637 standards and ensuring a minimum four-hour standby battery capacity. The contract is awarded to responsive and responsible offerors based on technical capability, resource availability, safety records, performance history, and the proximity of their place of business to minimize transportation costs. The agreement begins on the commencement date for a specified term of X years with no options to extend. Key administrative requirements include obtaining police department security clearance for all personnel, adhering to strict OSHA and NFPA labeling for hazardous materials, and maintaining a written heat safety plan for outdoor work. Payments are generally processed within thirty to forty-five calendar days of a correct invoice, with a one-year limit on claims. Offerors must submit their responses via the OpenGov portal by November 13, 2026, including mandatory certifications regarding debarment, heat safety, and conflict of interest to avoid being deemed non-responsive.