Emergency Response and 24/7 Availability Services

The contract requires the provision of 24/7 emergency contact and rapid response services for crisis intervention, relapse incidents, or behavioral emergencies involving probationers under the Texas Eastern Probation Office in Celina. Services must be available around the clock to ensure immediate support and intervention when needed, with a focus on maintaining public safety and supporting probationer compliance through timely, professional responses. The work is scoped as a subcontract under the NAICS code 922160, which pertains to correctional services, and is administered by the Judicial Branch through the Tyler probation office. The solicitation was posted on June 24, 2026, with a firm response deadline of July 27, 2026, at 10:00 PM. All services must be delivered at the place of performance located in Celina, though no specific address or contact point is provided. The contract does not include any set-aside designation, meaning it is open to all eligible subcontractors without restrictions based on size, ownership, or other classifications. The nature of the work demands highly reliable, trained personnel capable of handling high-stress situations with discretion and efficiency, and contractors must demonstrate the capacity to maintain continuous availability without interruption.