Employee Recognition System

The Florida Department of Revenue (FDOR), through its Executive Direction and Support Services Program and Office of Workforce Management, is soliciting proposals under solicitation number ITN 25/26-25 for a contractor to develop, implement, host, and maintain a cloud-based Software as a Service (SaaS) employee recognition system. The selected vendor must ensure full integration and operational readiness of all core functionalities as outlined in the solicitation, with key deadlines including vendor questions due by February 19, 2026, and proposal submission by March 17, 2026. The contract emphasizes compliance with Florida state law, relevant administrative codes, cybersecurity standards, and accessibility requirements (including ADA/Section 508 and WCAG 2.1+), while maintaining system availability of at least 98.5% and adhering to strict service level agreements. Financial penalties, such as $100 per day for system downtime and reimbursement for defective awards, are enforced to uphold performance standards. This fixed-rate, deliverable-based contract is governed by Florida law and incorporates detailed provisions on packaging, submission formatting, and confidentiality procedures, particularly regarding handling sensitive information like Federal Tax Information. Submission requirements mandate three distinct bound proposal volumes—Administrative, Technical, and Cost—each submitted both in hard copy and as a single PDF on a USB thumb drive, with strict labeling and formatting rules. The evaluation prioritizes vendor experience and company profile (30%), followed by project understanding and methodology (each 20%), with additional consideration for operational controls, disclosures, and references, scoring proposals on a 500-point scale. Award is determined through a best-value trade-off process, balancing technical merit against pricing rather than lowest price alone. Special contract requirements include mandatory kickoff meetings, ongoing and advance reporting of contractor personnel with access to Department resources, access monitoring, and strict access control measures that prevent sharing credentials and require return of security devices upon personnel changes. Inspecting and acceptance procedures grant the Department rights to on-site audits and evaluations based on stringent quality and compliance standards, ensuring contractor accountability throughout the contract term.