This Solicitation opportunity from North Carolina was posted on September 4, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Employee Tip Line
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The contract involves providing a comprehensive incident management and tip line service for the Raleigh Durham Airport Authority (RDUAA). The supplier will deliver a cloud-based, SaaS incident management system accessible 24/7/365 via both a computer interface and a toll-free phone number, enabling RDUAA employees to report incidents efficiently. The system will feature a user-friendly interface that allows for easy review, analysis, and management of incident reports, including capabilities such as incident notification, assignment, classification by severity, note addition, attachment uploads, and role-based access control. Additionally, it will support generating standard and customizable reports, exporting data in multiple formats, and visualizing incident data through dashboards. The contract specifies the provision of three user licenses for the incident management system, with the supplier accepting purchase orders for procurement. The service includes technical support via email and phone, as well as training to ensure effective system utilization. The project’s scope is valued between $50,000 and $150,000, with the solicitation posted on September 4, 2024, and responses due by September 11, 2024. The contract aims to enhance incident reporting and management processes for RDUAA employees, ensuring a reliable, accessible, and efficient system for handling safety and security incidents across North Carolina.
General Info
Place of Performance
NC, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Licenses • 3 user licenses to the incident management system.
Purchase • Supplier will accept a PO.
Services • Mechanism for employees to report incidents via a computer system 24/7/365. • Mechanism for employees to report incidents 24/7/365 via a toll-free number. • Technical support via email and phone. • Training for the incident management system.
Incident Management System Features The incident management system should have a user-friendly interface that allows the user to review and analyze reported incidents easily and efficiently. This system will be a cloud-based SaaS solution. It will have the capability to: • Capture and maintain incidents that are submitted by employees. • Display incident details. Users will be able to easily pull up and view this information. • Notify users when a new incident is created. • Create workflows that facilitate the review of incidents. • Assign incidents to users. • Classify incidents by severity. • Create notes for incidents. • Add attachments to incidents. • Assign access levels to users based on their roles. • Generate standard reports. • Create reusable custom reports where the output fields and sort are easily configured. • Download reports in Excel, Word, PowerPoint, and PDF. • Export incident data (i.e., raw data) to Excel. • Present incident data in a dashboard.
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