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End-User Support and Helpdesk Staffing

Active

State & Local

Response Deadline09/24/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the City of Santa Ana Information Technology Department focuses on providing end-user support and helpdesk staffing. The selected provider will supply IT support specialists and interns to deliver frontline technical support, hardware and software troubleshooting, and desktop support for prime contractors. Key deliverables include the resolution of helpdesk tickets and the maintenance of workstations. Personnel must be available for on-site support between 7:30 am and 5:30 pm, with the requirement for occasional on-call work. The opportunity falls under NAICS code 541519 and was posted on September 4, 2026, with a response deadline of September 24, 2026.

General Info

Subcontract for Santa Ana IT helpdesk staffing, end-user support, and workstation maintenance.

Agency

California → INFORMATION TECHNOLOGY Department of City of Santa AnaView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-024.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Information Technology As-Needed Professional Services

AI Contract Breakdown

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Timeline

PostedSep 4

subcontract

Response DeadlineSep 24

Submission deadline

Response Deadline

09/24/2026, 09:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyCalifornia → INFORMATION TECHNOLOGY Department of City of Santa Ana

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → INFORMATION TECHNOLOGY Department of City of Santa Ana

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides frontline technical support and hardware/software troubleshooting for prime contractors on City of Santa Ana IT Department projects. Performs desktop support and helpdesk ticket resolution. Supplies IT Support Specialists and interns. Requires ability to provide on-site support between 7:30 am to 5:30 pm and occasional on-call work. Delivers resolved technical tickets and maintained workstations.

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